An airline ticket is a document or electronic record, issued by an airline or a travel agency, that confirms that an individual is entitled to a seat on a flight on an aircraft. The airline ticket may be one of two types: a paper ticket, which comprises coupons or vouchers; and an electronic ticket (commonly referred to as an e-ticket).
The ticket, in either form, is required to obtain a boarding pass during check-in at the airport. Then with the boarding pass and the attached ticket, the passenger is allowed to board the aircraft.
Details
Regardless of the type, tickets contain the following information:[1]
The passenger's name
The issuing airline
A ticket number, including the airline's three-digit code[2] at the start of the number
The cities between which the ticket is valid for travel
Flight for which the ticket is valid (unless the ticket is "open")
Baggage allowance. (Not always visible on a printout but recorded electronically for the airline)
Fare. (Not always visible on a printout but recorded electronically for the airline)
Taxes. (Not always visible on a printout but recorded electronically for the airline)
Restrictions on changes and refunds (not always shown in detail, but referred to)
Dates for which the ticket is valid
"Form of payment", i.e. details of how the ticket was paid for, which will in turn affect how it would be refunded.
The exchange rate used to calculate any international parts of the fare and tax
A "Fare Construction" or "Linear" showing the breakdown of the total fare
Times on airline tickets are generally for the local time zone where the flight will be at that moment.
A ticket is generally only good on the airline for which it was purchased. However, an airline can endorse the ticket, so that it may be accepted by other airlines, sometimes on a standby basis or with a confirmed seat. Usually the ticket is for a specific flight. It is also possible to purchase an 'open' ticket, which allows travel on any flight between the destinations listed on the ticket. The cost of this is greater than a ticket for a specific flight. Some tickets are refundable. However, the lower cost tickets are usually not refundable and may carry many additional restrictions.
The carrier (airline) is represented by a standardized two-character alphanumeric code. In the example above, Thai Airways is TG. The departure and destination cities are represented by International Air Transport Association airport codes. In the example above, Munich is MUC and Bangkok is BKK. The International Air Transport Association is the standard setting organization.
Only one passenger can use a ticket. If multiple passengers are traveling together, the tickets are linked together by the same record locator or reservation number, which are assigned, if the tickets were purchased at the same time. If not, most airlines can cross-reference the tickets together in their reservation systems. This allows all members in a party to be processed in a group, allowing seat assignments to be together (if available at the time of the assignment).
Issuing an air ticket
An itinerary where multiple passengers are in same reservation with a ticket number for each passenger
A revenue passenger on an airline must hold a valid issued ticket. In order for a ticket to be issued, there are two distinct processes; both of these are required:
Reservation
A reservation for an itinerary is made in the airline system, either directly by the passenger or by an agent. The itinerary includes all the above details needed for the issuance of an air ticket, except the ticket number.
When the reservation is made, a passenger name record (PNR) will be created which is used to manage the reservation and check in. There can be multiple passengers in a single passenger name record provided that all passengers have the same itinerary and fare type.
Issuance
Having a reservation does not itself entitle the passenger to travel. Only when the airline receives the payment or a passenger redeems miles/points, a ticket is issued which is linked to the reservation and allows the passenger to travel.
Historically, reservation and payment are separate steps, with the allowed time between booking and payment being defined in the fare rules when the reservation is made.[3] With modern booking systems, it has become more common to require immediate payment before a reservation is made.
Each passenger must have his/her own air ticket, as shown by an individual ticket number, even when the reservations are linked by a single PNR.
Paper tickets
A handwritten flight coupon for Biman Bangladesh AirlinesA sample Northwest Airlines ticket, computer-printed on ARC-style stock. The ticket's full designation is "passenger ticket and baggage check".
For most of the history of commercial aviation, tickets for air travel were printed on paper. In time, the form of the paper ticket was standardized, with particular information shown in particular places on the ticket coupon. The Airlines Reporting Corporation (ARC) printed many of the standard ticket forms used by airlines and travel agents, and paper tickets were sometimes known as "ARC coupons" as a result.[4]
The tickets could be written by hand, or typed or printed. The individual sheets comprising the ticket, one per flight segment, could then be stapled together into a booklet with a cover and often with other documents, such as legal notices to the traveler. The ticket doubled as the official baggage check under the Warsaw Convention and Hague Protocol (see photo).
Resale
When paper tickets were still frequently used, some travellers resold their (person-specific) tickets to other travellers (often at discount prices) when their travel plans changed. The seller would then accompany the buyer to the airport at the time of departure. The original owner would check in under his own name, and would check in the buyer's baggage. The buyer then boarded the airplane.[5] However, since nowadays most airlines check identification on boarding, this procedure is rarely functional.[6] Using another person's ticket is also illegal in many jurisdictions.
Replacement of paper tickets
IATA announced that as of June1,2008,[update] IATA-member airlines would no longer issue any paper tickets.[7]
Modification and cancellation
Airline tickets can be modified or cancelled by the traveler subject to terms, conditions and sometimes fees imposed by the carrier.
In many jurisdictions, the traveler has a right to free modification or cancellation during the period immediately after purchase:
In the United States the traveler is entitled to a free reimbursement within 24 hours of purchase for every flight taking off or landing in the country, except if booked via a travel agency.[8]
In Colombia the same right applies for a period of 5 days after purchase.[9]
In the European Union the law does not impose any free reimbursement but rights to free reimbursement similar to those in the United States are acknowledged by certain airlines:
In France, the 24-hour free reimbursement right is applied by Air France whereas EasyJet charges a cancellation fee and Ryanair allows only minor changes for free.[10]
Overbooking
Most airlines overbook their flights, which means that they sell more tickets than the flight can carry.[11]
If more ticketholders arrive at the airport than the plane can carry the airline will refuse to board some passengers (colloquially known as "bumping" them) and provide them compensation based on the regulations that apply to that flight. Usually in this scenario a carrier will ask if there are any passengers willing to volunteer to be "bumped" before involuntarily refusing to board passengers. If there are volunteers, the airline will negotiate compensation with those passengers, usually in the form of vouchers good towards future flights.[3]
Further steps
After issuance, the passenger must follow two more procedures to obtain the right to take the flight: reconfirmation and check-in.
Several airlines require the ticketholder to reconfirm their reservation, that is, they must call the airline and tell that they still intend to take the reserved flight.[11] Reconfirmation must be done within a specified range of time before each flight,[3] twice for a roundtrip, for example. Failing to reconfirm may result in their reservations being cancelled.[3]
To board the aircraft, an airline ticket is not sufficient. The passenger needs to check-in[11] and obtain a boarding pass, a ticket-like form but is not called "ticket" in this industry.
A passenger name record (PNR) is a record in the database of a computer reservation system (CRS) that contains the itinerary for a passenger or a group of passengers travelling together. The concept of a PNR was first introduced by airlines that needed to exchange reservation information in case passengers required flights of multiple airlines to reach their destination ("interlining"). For this purpose, IATA and ATA have defined standards for interline messaging of PNR and other data through the "ATA/IATA Reservations Interline Message Procedures - Passenger" (AIRIMP). There is no general industry standard for the layout and content of a PNR. In practice, each CRS or hosting system has its own proprietary standards, although common industry needs, including the need to map PNR data easily to AIRIMP messages, has resulted in many general similarities in data content and format between all of the major systems.
A boarding pass or boarding card is a document provided by an airline during airport check-in, giving a passenger permission to enter the restricted area of an airport and to board the airplane for a particular flight. At a minimum, it identifies the passenger, the flight number, the date, and scheduled time for departure. A boarding pass may also indicate details of the perks a passenger is entitled to and is thus presented at the entrance of such facilities to show eligibility.
An electronic ticket is a method of ticket entry, processing, and marketing for companies in the airline, railways and other transport and entertainment industries.
An open-jaw ticket is an airline return ticket where the destination and/or the origin are not the same in both directions. The name is derived from how it looks when drawn on a map.
Bag tags, also known as baggage tags, baggage checks or luggage tickets, have traditionally been used by bus, train, and airline carriers to route checked luggage to its final destination. The passenger stub is typically handed to the passenger or attached to the ticket envelope:
to aid the passenger in identifying their bag among similar bags at the destination baggage carousel;
as proof—still requested at a few airports—that the passenger is not removing someone else's bag from the baggage reclaim hall; and
as a means for the passenger and carrier to identify and trace a specific bag that has gone astray and was not delivered at the destination. The carriers' liability is restricted to published tariffs and international agreements.
Airline booking ploys are used by travelers in commercial aviation to lower the price of flying by circumventing airlines' rules about how tickets may be used. They are generally a breach of the contract of carriage between the passenger and the airline, which airlines may try to enforce in various ways.
The Air Passengers Rights Regulation 2004 is a regulation in EU law establishing common rules on compensation and assistance to passengers in the event of denied boarding, flight cancellations, or long delays of flights. It requires compensation of €250 to €600 depending on the flight distance for delays over of at least three hours, cancellations, or being denied boarding from overbooking. Delays shorter than three hours means no entitlement to any compensation of any kind even if the delay was classified as non-extraordinary. Airlines must provide refreshments and accommodation where appropriate. The Court of Justice of the European Union has interpreted passenger rights strictly, so that there are virtually no exceptions for airlines to evade their obligations for breach of contract.
Overselling or overbooking is sale of a volatile good or service in excess of actual supply. Overselling is a common practice in the travel and hospitality sectors, in which it is expected that some people will cancel. The practice occurs as an intentional business strategy in which sellers expect that some buyers will not consume all of the resources they are entitled to, or that some buyers will cancel. The practice of overselling aims to ensure that 100% of available supply will be used, resulting in the maximum return on investment. If more customers than the seller expects do wish to purchase or use the sold commodity, it may leave some customers lacking a service they expected to receive.
On most modern airlines, flying standby is when a passenger awaiting at the portline without a seat assignment waits at the gate to see if there is an extra seat after all scheduled passengers have boarded. There are several common circumstances in which passengers fly standby:
Boarding is the entry of passengers onto a vehicle, usually in public transportation. Boarding starts with entering the vehicle and ends with the seating of each passenger and closing the doors. The term is used in road, rail, water and air transport.
Airport check-in is the process whereby an airline approves airplane passengers to board an airplane for a flight. Airlines typically use service counters found at airports for this process, and the check-in is normally handled by an airline itself or a handling agent working on behalf of an airline. Passengers usually hand over any baggage that they do not wish or are not allowed to carry in the aircraft's cabin and receive a boarding pass before they can proceed to board their aircraft.
Interlining, also known as interline ticketing and interline booking, is a voluntary commercial agreement between individual airlines to handle passengers traveling on itineraries that require multiple flights on multiple airlines. Such agreements allow passengers to change from one flight on one airline to another flight on another airline without having to gather their bags or check-in again. Airlines can also promise free rebooking if the connection is lost due to a delay.
Airline reservation systems (ARS) are systems that allow an airline to sell their inventory (seats). It contains information on schedules and fares and contains a database of reservations and of tickets issued. ARSs are part of passenger service systems (PSS), which are applications supporting the direct contact with the passenger.
Videcom International Limited is a United Kingdom travel technology company based in Henley-on-Thames. It designs, develops and provides modern computer reservations systems to airlines and the travel industry, specializing in the hosting and distribution of airline sales.
Alternate air ticket purchasing order systems allow for alternative ways of purchasing air tickets and GDS Connectivity not involving Internet or personal TA contact.
A fare basis code is an alphabetic or alpha-numeric code used by airlines to identify a fare type and allow airline staff and travel agents to find the rules applicable to that fare. Although airlines now set their own fare basis codes, there are some patterns that have evolved over the years and may still be in use.
The Electronic Miscellaneous Document (EMD) is an International Air Transport Association (IATA) standard for electronically documenting ancillary revenue; that is, all other sales and transactions between airlines and passengers besides electronic tickets. It is a step toward moving the airline industry to purely electronic transactions in the business-to-consumer context.
A no-show is a condition when a person does not appear at their expected place. In aviation, no-show is when a ticketed passenger doesn't show up for their flight. Such passenger is also sometimes called a "no-show".
Basic economy class is a travel class offered by a number of airlines. The class has superseded economy class as the cheapest airfare option for passengers and generally comes with more restrictions when compared to standard economy fares. Restrictions vary between different airlines, but they generally include not allowing passengers to change or cancel tickets or select seats for free. They are seen as a strategy for market segmentation.
In tourism, reconfirmation is a contractual requirement that the traveller must explicitly re-notify to the seller that they still intend to use their reservation. If the traveller fails to reconfirm, their reservation might be cancelled. The term is mostly used in commercial aviation.
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