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|Names||Hotel Manager, General Manager, Hotelier|
|Hospitality Management, Business|
|Competencies|| Operations Management |
Advanced Knowledge of Hotel Operations
Human Resources Management
Customer Relationship Management
A hotel manager, hotelier, or lodging manager is a person who manages the operation of a hotel, motel, resort, or other lodging-related establishment.  Management of a hotel operation includes, but is not limited to management of hotel staff, business management, upkeep and sanitary standards of hotel facilities, guest satisfaction and customer service, marketing management, sales management, revenue management, financial accounting, purchasing, and other functions. The title "hotel manager" or "hotelier" often refers to the hotel's General Manager who serves as a hotel's head executive, though their duties and responsibilities vary depending on the hotel's size, purpose, and expectations from ownership. The hotel's General Manager is often supported by subordinate department managers that are responsible for individual departments and key functions of the hotel operations.
The size and complexity of a hotel management organizational structure varies significantly depending on the size, features, and function of the hotel or resort. A small hotel operation normally may consist of a small core management team consisting of a Hotel Manager and a few key department supervisors who directly handle day-to-day operations. On the other hand, a large full-service hotel or resort complex often operates more similarly to a large corporation with an executive board headed by the General Manager and consisting of key directors serving as heads of individual hotel departments. Each department at the large hotel or resort complex may normally consist of subordinate line-level managers and supervisors who handle day-to-day operations.
A typical organizational chart for a large resort hotel operation may often resemble the following:
General Manager reports to a Regional Vice President and/or Ownership/Investors
Additional Management Positions may exist for additional facilities such as hotel-owned golf courses, casinos, or spas.
A typical organizational chart for a small low-rise hotel operation may resemble the following:
Hotel Manager reports to Regional Director and/or Ownership/Investors
Administrative functions for a small-scale hotel such as Accounting, Payroll, and Human Resources may normally be handled by a centralized corporate office or solely by the Hotel Manager. Additional auxiliary functions such as security may be handled by third-party vendor services contracted by the hotel on an as-needed basis. Hotel management is necessary to implement standard operating procedures and actions as well as handling day-to-day operations.
The background and training required varies by the type of management position, size of operation, and duties involved. Industry experience has proven to be a basic qualification for nearly any management occupation within the lodging industry. A BS and a MS degree in Hospitality Management/or an equivalent Business degree is often strongly preferred by most employers in the industry but not always required.
A higher level graduate degree may be desired for a General Manager type position, but is often not required with sufficient management experience and industry tenure. A graduate degree may however be required for a higher level corporate executive position or above such as a Regional Vice President who oversees multiple hotel properties and General Managers.
Hotel managers are generally exposed to long shifts that include late hours, weekends, and holidays due to the 24-hour operation of a hotel. The common workplace environment in hotels is fast-paced, with high levels of interaction with guests, employees, investors, and other managers.
Upper management consisting of senior managers, department heads, and General Managers may sometimes enjoy a more desirable work schedule consisting of a more traditional business day with occasional weekends and holidays off.
Depending on the size of the hotel, a typical hotel manager's day may include assisting with operational duties, managing employee performance, handling dissatisfied guests, managing work schedules, purchasing supplies, interviewing potential job candidates, conducting physical walks and inspections of the hotel facilities and public areas, and additional duties. These duties may vary each day depending on the needs of the property. The manager's responsibility also includes knowing about all current local events as well as the events being held on the hotel property. Managers are often required to attend regular department meetings, management meetings, training seminars for professional development, and additional functions. A hotel/casino property may require additional duties regarding special events being held on property for casino complimentary guests.
Working conditions were increasingly difficult during the 2020 coronavirus pandemic. One CEO of a major hotel owner, Monty Bennett of Ashford Inc., told CBS News that he had to lay off or furlough 95% of his 7,000 U.S. workers.  By the second week of the major outbreak of the virus in the U.S., the industry asked Congress for $250 billion in bailouts for owners and employees because of financial setbacks and mass layoffs. 
The median annual wage in 2015 of the 48,400 lodging managers in the United States was $49,720. 
Corporate titles or business titles are given to corporate officers to show what duties and responsibilities they have in the organization. Such titles are used by publicly and privately held for-profit corporations, cooperatives, non-profit organizations, educational institutions, partnerships, and sole proprietorships also confer corporate titles.
A hotel is an establishment that provides paid lodging on a short-term basis. Facilities provided inside a hotel room may range from a modest-quality mattress in a small room to large suites with bigger, higher-quality beds, a dresser, a refrigerator, and other kitchen facilities, upholstered chairs, a flat-screen television, and en-suite bathrooms. Small, lower-priced hotels may offer only the most basic guest services and facilities. Larger, higher-priced hotels may provide additional guest facilities such as a swimming pool, a business center with computers, printers, and other office equipment, childcare, conference and event facilities, tennis or basketball courts, gymnasium, restaurants, day spa, and social function services. Hotel rooms are usually numbered to allow guests to identify their room. Some boutique, high-end hotels have custom decorated rooms. Some hotels offer meals as part of a room and board arrangement. In Japan, capsule hotels provide a tiny room suitable only for sleeping and shared bathroom facilities.
Management is the administration of organizations, whether they are a business, a nonprofit organization, or a government body. It is the science of managing resources of the business.
A vice president, also director in British English, is an officer in government or business who is below the president in rank. It can also refer to executive vice presidents, signifying that the vice president is on the executive branch of the government, university or company. The name comes from the Latin term vice meaning "in place of" and typically serves as pro tempore to the president. In some countries, the vice president is called the deputy president. In everyday speech, the abbreviation VP is used.
EHL Hospitality Business School, formerly known as École hôtelière de Lausanne is a hospitality management school in Switzerland. The school is consistently regarded as the best hospitality school in the world. It trains students whose goals are to obtain managerial careers in the hotel and hospitality industries.
A general manager (GM) is an executive who has overall responsibility for managing both the revenue and cost elements of a company's income statement, known as profit & loss (P&L) responsibility. A general manager usually oversees most or all of the firm's marketing and sales functions as well as the day-to-day operations of the business. Frequently, the general manager is responsible for effective planning, delegating, coordinating, staffing, organizing, and decision making to attain desirable profit making results for an organization.
Housekeeping is the management and routine support activities of running an organized physical institution occupied or used by people, like a house, ship, hospital or factory, such as tidying, cleaning, cooking, routine maintenance, shopping, and bill payment. These tasks may be performed by members of the household, or by persons hired for the purpose. This is a more broad role than a cleaner, who is focused only on the cleaning aspect. The term is also used to refer to the money allocated for such use. By extension, it may also refer to an office or organization, as well as the maintenance of computer storage systems.
An artistic director is the executive of an arts organization, particularly in a theatre company or dance company, who handles the organization's artistic direction. They are generally a producer and director, but not in the sense of a mogul, since the organization is generally a non-profit organization. The artistic director of a theatre company is the individual with the overarching artistic control of the theatre's production choices, directorial choices, and overall artistic vision. In smaller theatres, the artistic director may be the founder of the theatre and the primary director of its plays. In larger non-profit theatres, the artistic director may be appointed by the board of directors.
A vacation rental is the renting out of a furnished apartment, house, or professionally managed resort-condominium complex on a temporary basis to tourists as an alternative to a hotel. The term vacation rental is mainly used in the US. Other terms used are self-catering rentals, holiday homes, holiday lets, cottage holidays and gites.
Room service or in-room dining is a hotel service enabling guests to choose items of food and drink for delivery to their hotel room for consumption. Room service is organized as a subdivision within the food and beverage department of high-end hotel and resort properties. It is uncommon for room service to be offered in hotels that are not high-end, or in motels. Room service may also be provided for guests on cruise ships. Room service may be provided on a 24-hour basis or limited to late night hours only. Due to the cost of customized orders and delivery of room service, prices charged to the patron are typically much higher than in the hotel's restaurant or tuck shop, and a gratuity is expected.
A management contract is an arrangement under which operational control of an enterprise is vested by contract in a separate enterprise that performs the necessary managerial functions in return for a fee. Management contracts involve not just selling a method of doing things but involve actually doing them. A management contract can involve a wide range of functions, such as technical operation and of a production facility, management of personnel, accounting, marketing services and training.
Hotel Ezra Cornell (HEC) is an annual weekend-long educational conference put on by the students of the Cornell School of Hotel Administration for leaders of the hospitality industry. Composed of educational seminars, leisure activities, and food and beverage events, the program is currently in its 97th year, predating the School of Hotel Administration and making HEC one of the oldest organizations at Cornell University. The purpose of the weekend is for students to practice the skills they have learned in the classroom and to showcase their talents to industry professionals, many of whom are Cornell alumni.
A hotel tax or lodging tax is charged in most of the United States, to travelers when they rent accommodations in a hotel, inn, tourist home or house, motel, or other lodging, generally unless the stay is for a period of 30 days or more. In addition to sales tax, it is collected when payment is made for the accommodation, and it is then remitted by the lodging operator to the city or county. It can also be called hotel occupancy tax, in places like New York city and Texas. Despite its name, it generally applies to the same range of accommodations.
A night auditor works at night at the reception of a hotel.
Account executive is a role in sales, advertising, marketing, and finance involving intimate understanding of a client company's objectives and products and a professional capability to provide effective advice toward creation of successful promotional activities and strategies. The account executive directly works with, and provides services to, one or more delegate officers or executives of the client company.
Property Management Systems (PMS) or Hotel Operating System (HOS), under business, terms may be used in real estate, manufacturing, logistics, intellectual property, government, or hospitality accommodation management. They are computerized systems that facilitate the management of properties, personal property, equipment, including maintenance, legalities and personnel all through a single piece of software. They replaced old-fashioned, paper-based methods that tended to be both cumbersome and inefficient. They are often deployed as client/server configurations. Today, most next-generation property management systems favor a software as a service (SaaS) model sustained by web and cloud technologies.
The term director is a title given to the senior management staff of businesses and other large organizations.
Certified Hotel Administrator (CHA) is the highest certification from the American Hotel & Lodging Educational Institute.
Anoop Suri is a hotelier from India. He was born on 18 March 1971 in an industrial colony of Bharat Heavy Electrical Limited (BHEL) in the city of Haridwar. He is from a middle class family. His father Amrit Lal Suri worked at BHEL and his mother Prem Suri was a homemaker. He was married to Niketa on 25 May 1998, and had two children who were called Sidharth Suri and Saloni Suri.
Robert J. (Bob) McCarthy, is the founder and chairman of McCarthy Investments LLC and is an American hotel executive. He is the former Chief Operations Officer of Marriott International. McCarthy is chairman of Hotel Development Partners LLC, a hotel developer focused on Marriott and Hilton brands.