A hotel is an establishment that provides paid lodging on a short-term basis. Facilities provided inside a hotel room may range from a modest-quality mattress in a small room to large suites with bigger, higher-quality beds, a dresser, a refrigerator, and other kitchen facilities, upholstered chairs, a flat-screen television, and en-suite bathrooms. Small, lower-priced hotels may offer only the most basic guest services and facilities. Larger, higher-priced hotels may provide additional guest facilities such as a swimming pool, a business center with computers, printers, and other office equipment, childcare, conference and event facilities, tennis or basketball courts, gymnasium, restaurants, day spa, and social function services. Hotel rooms are usually numbered to allow guests to identify their room. Some boutique, high-end hotels have custom decorated rooms. Some hotels offer meals as part of a room and board arrangement. In Japan, capsule hotels provide a tiny room suitable only for sleeping and shared bathroom facilities.
EHL Hospitality Business School, formerly known as École hôtelière de Lausanne is a hospitality management school in Switzerland. The school is consistently regarded as the best hospitality school in the world. It trains students whose goals are to obtain managerial careers in the hotel and hospitality industries.
A general manager (GM) is an executive who has overall responsibility for managing both the revenue and cost elements of a company's income statement, known as profit & loss (P&L) responsibility. A general manager usually oversees most or all of the firm's marketing and sales functions as well as the day-to-day operations of the business. Frequently, the general manager is responsible for effective planning, delegating, coordinating, staffing, organizing, and decision making to attain desirable profit making results for an organization.
Housekeeping is the management and routine support activities of running an organized physical institution occupied or used by people, like a house, ship, hospital or factory, such as tidying, organizing, cooking, routine maintenance, shopping, and bill payment. These tasks may be performed by members of the household, or by persons hired for the purpose. This is a more broad role than a cleaner, who is focused only on the cleaning aspect. The term is also used to refer to the money allocated for such use. By extension, it may also refer to an office or a corporation, as well as the maintenance of computer storage systems.
The Nolan School of Hotel Administration at Cornell University is a specialized business school in the SC Johnson College of Business at Cornell University, a private Ivy League university located in Ithaca, New York. Founded in 1922, it was the world's first four-year intercollegiate school devoted to hospitality management.
Room service or in-room dining is a hotel service enabling guests to choose items of food and drink for delivery to their hotel room for consumption. Room service is organized as a subdivision within the food and beverage department of high-end hotel and resort properties. It is uncommon for room service to be offered in hotels that are not high-end, or in motels. Room service may also be provided for guests on cruise ships. Room service may be provided on a 24-hour basis or limited to late night hours only. Due to the cost of customized orders and delivery of room service, prices charged to the patron are typically much higher than in the hotel's restaurant or tuck shop, and a gratuity is expected in some regions.
The hospitality industry is a broad category of fields within the service industry that includes lodging, food and beverage service, event planning, theme parks, travel agency, tourism, hotels, restaurants and bars.
Hotel Ezra Cornell (HEC) is an annual weekend-long educational conference put on by the students of the Cornell School of Hotel Administration for leaders of the hospitality industry. Composed of educational seminars, leisure activities, and food and beverage events, the program is currently in its 97th year, predating the School of Hotel Administration and making HEC one of the oldest organizations at Cornell University. The purpose of the weekend is for students to practice the skills they have learned in the classroom and to showcase their talents to industry professionals, many of whom are Cornell alumni.
A night auditor works at night at the reception of a hotel.
Property Management Systems (PMS) or Hotel Operating System (HOS), under business, terms may be used in real estate, manufacturing, logistics, intellectual property, government, or hospitality accommodation management. They are computerized systems that facilitate the management of properties, personal property, equipment, including maintenance, legalities and personnel all through a single piece of software. They replaced old-fashioned, paper-based methods that tended to be both cumbersome and inefficient. They are often deployed as client/server configurations. Today, most next-generation property management systems favor a software as a service (SaaS) model sustained by web and cloud technologies.
Prithviraj Singh "Biki" Oberoi is the Executive Chairman of The Oberoi Group, which runs a chain of luxury hotels, The Trident hotels and Oberoi Hotels & Resorts., the third largest hospitality chain in India.
Arne Morris Sorenson was an American lawyer and hotel executive who served as the president and chief executive officer of Marriott International from 2012 until his death in 2021. He was a graduate of Luther College in Iowa, and the University of Minnesota Law School. He previously practiced law in Washington, D.C., with Latham and Watkins, specializing in mergers and acquisitions litigation. He joined Marriott in 1996 where he served in increasingly senior management roles before being promoted to chief executive.
The School of Hotel and Tourism Management (SHTM) is one of the schools at The Hong Kong Polytechnic University (PolyU). It was established in 1979 as the Department of Institutional Management and Catering Studies, then renamed as Department of Hotel and Tourism Management in 1992. The department was designated a school in October 2001, which became an independent autonomous academic unit within the university structure in July 2004.
A casino hotel is an establishment consisting of a casino with temporary lodging provided in an on-premises hotel. Customers receive the benefits of both gambling facilities and lodging. Since the casino and hotel are located on the same premises, a gambler's necessities can be provided for in one location.
Alan Fuerstman is an American entrepreneur and business executive. He is best known as the founder of Montage Hotels & Resorts where he serves as the company's CEO. He is listed on the Haute 100 and has won the Ernst & Young Entrepreneur of the Year Award.
H World Group Ltd is a major operator in the global hotel industry.
The American Hotel and Lodging Association is an industry trade group with thousands of members including hotel brands, owners, management companies, Real Estate Investment Trusts (REITs), independent hotels, bed and breakfasts, state hotel associations and industry partners and suppliers. Its role at various times has included the publication of hotel directories, market research, support of standardization efforts, public or political advocacy for the interests of hotel owners and the establishment or promotion of training programs and facilities for hotel personnel.
Certified Hotel Administrator (CHA) is the highest certification from the American Hotel & Lodging Educational Institute.
Anoop Suri is a hotelier from India. He was born on 18 March 1971 in an industrial colony of Bharat Heavy Electrical Limited (BHEL) in the city of Haridwar. He is from a middle class family. His father Amrit Lal Suri worked at BHEL and his mother Prem Suri was a homemaker. He was married to Niketa on 25 May 1998, and had two children who were called Sidharth Suri and Saloni Suri.
Robert J. (Bob) McCarthy, is the founder and chairman of McCarthy Investments LLC and is an American hotel executive. He is the former Chief Operations Officer of Marriott International. McCarthy is chairman of Hotel Development Partners LLC, a hotel developer focused on Marriott and Hilton brands.
