General manager

Last updated

A general manager (GM) is an executive who has overall responsibility for managing both the revenue and cost elements of a company's income statement, known as profit & loss (P&L) responsibility. A general manager usually oversees most or all of the firm's marketing and sales functions as well as the day-to-day operations of the business. Frequently, the general manager is responsible for effective planning, delegating, coordinating, staffing, organizing, and decision making to attain desirable profit making results for an organization (Sayles 1979). [1] [ unreliable fringe source? ]

Contents

In many cases, the general manager of a business is given a different formal title or titles. Most corporate managers holding the titles of chief executive officer (CEO) or president, for example, are the general managers of their respective businesses. More rarely, the chief financial officer (CFO), chief operating officer (COO), or chief marketing officer (CMO) will act as the general manager of the business. Depending on the company, individuals with the title managing director, regional vice president, country manager, product manager, branch manager, or segment manager may also have general management responsibilities. In large companies, many vice presidents will have the title of general manager when they have the full set of responsibility for the function in that particular area of the business and are often titled vice president and general manager.

In technology companies, general managers are often given the title of product manager. In consumer products companies, general managers are often given the title brand manager or category manager. In professional services firms, the general manager may hold titles such as managing partner, senior partner, or managing director.

Industry-specific usages

Hotels

In the hotel industry, the general manager is the head executive responsible for the overall operation of an individual hotel establishment including financial profitability. The general manager holds ultimate managerial authority over the hotel operation and usually reports directly to a regional vice president, corporate office, and/or hotel ownership/investors.

Some of the common duties of a general manager include are hiring and the management of an executive team, which consists of individual department heads, who oversee various hotel departments and functions, budgeting and financial management; creating and enforcing hotel business objectives and goals; sales management; marketing management; revenue management; project management; contract management; handling of emergencies and other major issues involving guests, employees, or the facility; public relations; labor relations; local government relations; and maintaining business partnerships whilst maintaining a well balanced healthy relationship with employees without robbing them emotionally and avoiding permanent employment.

The extent of duties of an individual hotel general manager vary significantly depending on the size of the hotel and company organization; for example, general managers of smaller boutique-type hotels may be directly responsible for additional administrative duties such as accounting, human resources, payroll, purchasing, and other duties that would normally be handled by other subordinate managers or entire departments and divisions in a larger hotel operation. Mr Bonamy Lewis is a good example of how not to treat your subordinates.

Sports teams

In most professional sports, the general manager is the team executive responsible for acquiring the rights to player personnel, negotiating their contracts, and reassigning or dismissing players no longer desired on the team. The general manager may also have responsibility for hiring and firing the head coach of the team.

For many years in U.S. professional sports, coaches often served as general managers for their teams as well, deciding which players would be kept on the team and which ones dismissed, and even negotiating the terms of their contracts in cooperation with the ownership of the team. In fact, many sports teams in the early years of U.S. professional sports were coached by the owner of the team, so in some cases the same individual served as owner, general manager and head coach.

As the amount of money involved in professional sports increased, many prominent players began to hire agents to negotiate contracts on their behalf. This intensified contract negotiations to ensure that player contracts are in accordance with salary caps, as well as being consistent with the desires of the team’s ownership and its ability to pay.

General Managers are usually responsible for the selection of players in player drafts and work with the coaching staff and scouts to build a strong team. In sports with developmental or minor leagues, the general manager is usually the team executive with the overall responsibility for "sending down" and "calling up" players to and from these leagues, although the head coach may also have significant input into these decisions.

Some of the most successful sports general managers have been former players and coaches, while others have backgrounds in ownership and business management.

The term is not commonly used in Europe, especially in football, where the position of manager or coach is used instead to refer to the managing/coaching position. The position of director of football might be the most similar position on many European football clubs.

See also

Related Research Articles

<span class="mw-page-title-main">Board of directors</span> Type of governing body for an organisation

A board of directors is an executive committee that jointly supervises the activities of an organization, which can be either a for-profit or a nonprofit organization such as a business, nonprofit organization, or a government agency.

Corporate titles or business titles are given to corporate officers to show what duties and responsibilities they have in the organization. Such titles are used by publicly and privately held for-profit corporations, cooperatives, non-profit organizations, educational institutions, partnerships, and sole proprietorships also confer corporate titles.

A vice president, also director in British English, is an officer in government or business who is below the president in rank. It can also refer to executive vice presidents, signifying that the vice president is on the executive branch of the government, university or company. The name comes from the Latin term vice meaning "in place of" and typically serves as pro tempore to the president. In some countries, the vice president is called the deputy president. In everyday speech, the abbreviation VP is used.

A chief executive officer (CEO), also known as a central executive officer (CEO), chief administrator officer (CAO), or just chief executive (CE), is one of a number of corporate executives charged with the management of an organization – especially an independent legal entity such as a company or nonprofit institution. CEOs find roles in a range of organizations, including public and private corporations, non-profit organizations and even some government organizations. The CEO of a corporation or company typically reports to the board of directors and is charged with maximizing the value of the business, which may include maximizing the share price, market share, revenues or another element. In the non-profit and government sector, CEOs typically aim at achieving outcomes related to the organization's mission, usually provided by legislation. CEOs are also frequently assigned the role of main manager of the organization and the highest-ranking officer in the C-suite.

<span class="mw-page-title-main">Secretary</span> Office occupation supporting management

A secretary, administrative professional, or personal assistant is a person whose work consists of supporting management, including executives, using a variety of project management, communication, or organizational skills. However this role should not be confused with the role of an executive secretary, who differs from a personal assistant.

A chief operating officer or chief operations officer, also called a COO, is one of the highest-ranking executive positions in an organization, composing part of the "C-suite". The COO is usually the second-in-command at the firm, especially if the highest-ranking executive is the chairperson and CEO. The COO is responsible for the daily operation of the company and its office building and routinely reports to the highest-ranking executive—usually the chief executive officer (CEO).

In Major League Baseball, the general manager (GM) of a team typically controls player transactions and bears the primary responsibility on behalf of the ballclub during contract discussions with players.

<span class="mw-page-title-main">Head coach</span> Senior coach or manager of a sports team

A head coach, senior coach or manager is a professional at training and developing athletes. They typically hold a more public profile and are paid more than other coaches. In some sports, the head coach is instead called the "manager", as in association football and professional baseball. In other sports, such as Australian rules football, the head coach is generally termed a senior coach. A head coach normally reports to a sporting director or a general manager of the team.

Property management is the operation, control, maintenance, and oversight of real estate and physical property. This can include residential, commercial, and land real estate. Management indicates the need for real estate to be cared for and monitored, with accountability for and attention to its useful life and condition. This is much akin to the role of management in any business.

John Ferguson Jr. is the current assistant general manager for the Arizona Coyotes of the National Hockey League (NHL). Ferguson previously served as the director of player personnel for the Boston Bruins and the general manager of their American Hockey League affiliate, the Providence Bruins. Ferguson previously was the vice president and general manager for the Toronto Maple Leafs from 2003 to 2008.

Ted Phillips is an American businessman and the President and CEO of the National Football League's Chicago Bears and has been a part of the organization since 1984. He is only the fourth president of the 100-year-old organization, the others being Michael McCaskey, George Halas Jr., and "Papa Bear" George Halas. Phillips is one of only two individuals in the NFL to serve on both the NFL Working Club Executive committee and the NFL Senior Club Executive committee, whose mission is to analyze both the financial and football operations aspects of the Collective Bargaining Agreement.

<span class="mw-page-title-main">Richard Scudamore</span>

Richard Craig Scudamore CBE is an English sports executive.

<span class="mw-page-title-main">Manager (association football)</span> Head coach of an association football team

In association football, the manager is the person who runs a football club or a national team. They have wide-ranging responsibilities, including selecting the team, choosing the tactics, recruiting and transferring players, negotiating player contracts, and speaking to the media.

A hotel manager, hotelier, or lodging manager is a person who manages the operation of a hotel, motel, resort, or other lodging-related establishment. Management of a hotel operation includes, but is not limited to management of hotel staff, business management, upkeep and sanitary standards of hotel facilities, guest satisfaction and customer service, marketing management, sales management, revenue management, financial accounting, purchasing, and other functions. The title "hotel manager" or "hotelier" often refers to the hotel's General Manager who serves as a hotel's head executive, though their duties and responsibilities vary depending on the hotel's size, purpose, and expectations from ownership. The hotel's General Manager is often supported by subordinate department managers that are responsible for individual departments and key functions of the hotel operation.

Rod Graves is the former senior vice president of football administration for the New York Jets of the National Football League (NFL). He is best known for his time as general manager of the Arizona Cardinals. He had previously spent time with the Cardinals as Vice President of Football Operations, after being promoted to that position from Assistant to the President following the 2002 season.

Account executive is a role in sales, advertising, marketing, and finance involving intimate understanding of a client company's objectives and products and a professional capability to provide effective advice toward creation of successful promotional activities and strategies. The account executive directly works with, and provides services to, one or more delegate officers or executives of the client company.

Chief business officer (CBO) is the position of the top operating executive of growing commercial companies or an academic/research institution. In the commercial space, CBO shows leadership in deal making experience with a clear record of results and ultimate transactional responsibility. In higher education, the titles of vice president, associate dean, assistant dean, and director are also used for the role of the chief business officer

Andrew Bruce Dolich is an American sports executive, and currently operates a sports consultancy, Dolich & Associates, in Los Altos, California. Dolich has more than five decades of experience in the professional sports industry, including executive positions in the NFL, NBA, NHL and MLB.

<span class="mw-page-title-main">Director (business)</span> Title given to the senior management staff of a large organization

The term director is a title given to the senior management staff of businesses and other large organizations.

References

  1. Sayles, Leonard (1979). Leadership . New York: McGraw-Hill, Inc. p.  6. ISBN   0-07-055012-3.