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Krystal | |
Company type | Private |
Industry | Fast Food |
Founded | October 24, 1932 in Chattanooga, Tennessee |
Founders | Rody Davenport, Jr. J. Glenn Sherrill [1] |
Headquarters | Dunwoody, Georgia |
Number of locations | 360 [2] |
Areas served | Southeastern United States Puerto Rico |
Key people | Josh Kern, (CEO) [3] Casey Terrell (CMO) Jessica Hagler (CFO) |
Products | Fast food, including hamburgers, French fries, hot dogs, chicken, milkshakes, and breakfast offerings |
Owner | Fortress Investment Group, Golden Child Holdings [4] |
Number of employees | 6,500+ [5] |
Parent | SPB Hospitality |
Website | krystal |
Krystal is an American regional fast food restaurant chain headquartered in Dunwoody, Georgia, with restaurants in the Southeastern United States and Puerto Rico. [6] It is known for its small, square hamburgers, called sliders in places other than the Southeast, with steamed-in onions. Krystal moved its headquarters from Chattanooga, Tennessee, where it had been based since 1932, to the Atlanta suburb of Dunwoody in early 2013. [7]
Founded on October 24, 1932, in Chattanooga, Tennessee, during the first years of the Great Depression, entrepreneur Rody Davenport Jr. and partner J. Glenn Sherrill theorized that even in a severe economic upheaval, "People would patronize a restaurant that was kept spotlessly clean, where they could get a good meal with courteous service at the lowest possible price." The restaurant's first customer, French Jenkins, ordered six "Krystals" and a cup of coffee, all for the price of 35¢ ($6.17 in today's dollars), thus proving their theory true. [8]
Davenport had visited Chicago's White Castle restaurants, taking notes of successful features, before setting forth on his own venture. Davenport and Sherrill set up the first Krystal at the corner of 7th and Cherry Streets in Chattanooga. The first Krystal was a modular building constructed in Chicago and shipped to Chattanooga for final installation. The oldest Krystal still in operation is located on Cherokee Boulevard in Chattanooga's Northshore District. Krystal is the seventh or eighth-oldest hamburger chain in the United States (the oldest being White Castle) [9] and the oldest in the South.
Regarding the origins of the Krystal name, company legend states that Davenport and his wife were riding down a mountain road when Mrs. Mary McGee Davenport saw a lawn ornament in the shape of a crystal ball. While gazing at the lawn ornament, Mrs. Davenport commented that since Davenport and Sherrill felt cleanliness was a cornerstone of the concept, they should name the restaurant Crystal for "clean as a crystal"—yet with a "K" to add a little twist. [9] Krystal's restaurants through the years often sported a crystal ball on the top.
From the early 1930s through the early 1960s, the chain served much of its food not in take-out containers but on inexpensive porcelain dishes with the "Krystal" moniker. The waiters and waitresses wore white uniforms, and food was offered through counter service. In the 1950s, Krystal opened its first drive-through window, which most locations maintain today. [10] A 2013 study of seven fast food franchises found that service at Krystal drive-throughs was the slowest, with an average wait time of 218 seconds. It was, however, the most accurate in terms of fulfilling orders. [11]
In the 1950s, cake doughnuts were served as a breakfast and dessert item. From about 1970 until 1986, "bone-in" kettle fried chicken and related sides were offered. These items were sometimes sold from a stand-alone addition to the hamburger restaurants.
DavCo, a division of Krystal, operated Wendy's franchises from the 1960s until 2017, when the franchises were bought back by Wendy's and sold to NPC International. [12] Between 1983 and 1988, DavCo also operated the Po' Folks family restaurant chain. [13]
Krystal restaurants, both company-owned and franchised, operate in Alabama, Florida, Georgia, Kentucky, Louisiana, Mississippi, South Carolina, North Carolina, Tennessee, and Arkansas. Krystal has also operated several restaurants in Texas over the years. It is often compared [14] to the northern restaurant chain White Castle, and other than the South Central Kentucky and Nashville, Tennessee markets, the two restaurants' market areas do not generally overlap.
Krystal maintained its corporate headquarters in Chattanooga from 1932 to 2013. In the late 1990s, Krystal emerged from a bankruptcy proceeding and a sale of assets that placed majority ownership outside the heirs of the founding families. Port Royal Holdings, Inc. owned the chain from 1997 to 2012, expanding the chain to a peak of over 420 locations in 11 states in 2002, before downsizing and closing dozens of locations. It was owned by Argonne Capital Group from 2012 until 2020 when Fortress Investment Group LLC and its operating partner, Golden Child Holdings acquired Krystal. [15] On April 28, 2023, Krystal was acquired by SPB Hospitality. [16]
Krystal's product line centers on a square hamburger patty slider with a steamed bun, together with diced onions, pickle, and mustard, and collectively called a "Krystal". Small hot dogs called "pups" are also featured menu items. The chain has occasionally expanded its menu to include larger burgers, such as the "Big Angus Burger", a full-size hamburger made of 100% Angus beef.
Krystal is known for a diverse breakfast menu, which includes a made-to-order country breakfast, meat and egg sandwiches, and biscuits, as well as other items. One particularly popular breakfast item is the Scrambler, which includes a layered stack of scrambled eggs, sausage, grits, and cheese served in a styrofoam cup. [17] Other variations of the Scrambler also feature pancakes, sausage gravy, or southwestern-style spices.
In 1998, Krystal introduced the Krystal Chik, a fried chicken breast filet slider served on the signature steamed square bun. [10] Krystal Chiks are extremely popular, along with other chicken, chili, and dessert items. Krystal continues to focus on their core menu products, but is also in the process of redesigning and upgrading their stores to appeal to a mobile and multi-tasking audience.
In the mid-2000s, Krystal tested a prototype for a new high-tech drive-in featuring individual television monitors for ordering and watching television (audio accessed via car stereo), and indoor and outdoor seating areas with multiple big-screen television monitors and free digital jukeboxes. [18]
On January 19, 2020, Krystal filed for Chapter 11 bankruptcy protection, citing "shifting consumer tastes and preferences, growth in labor and commodity costs, increased competition, and unfavorable lease terms" in the filing. [19] [20] Many restaurants abandoned in-room dining nearly two months later to combat the COVID-19 pandemic.
On November 23, 2022, Krystal entered the Puerto Rico market.
Krystal restaurants were the host of the Krystal Square Off, a competitive eating contest, from 2004 to 2009. The current world record is 103 Krystal burgers consumed in eight minutes by Joey Chestnut, set at the 2007 competition.
A hamburger, or simply a burger, is a dish consisting of fillings—usually a patty of ground meat, typically beef—placed inside a sliced bun or bread roll. The patties are often served with cheese, lettuce, tomato, onion, pickles, bacon or chilis with condiments such as ketchup, mustard, mayonnaise, relish or a "special sauce", often a variation of Thousand Island dressing, and are frequently placed on sesame seed buns. A hamburger patty topped with cheese is called a cheeseburger. Under some definitions, and in some cultures, a burger is considered a sandwich.
A fast-food restaurant, also known as a quick-service restaurant (QSR) within the industry, is a specific type of restaurant that serves fast-food cuisine and has minimal table service. The food served in fast-food restaurants is typically part of a "meat-sweet diet", offered from a limited menu, cooked in bulk in advance and kept hot, finished and packaged to order, and usually available for take away, though seating may be provided. Fast-food restaurants are typically part of a restaurant chain or franchise operation that provides standardized ingredients and/or partially prepared foods and supplies to each restaurant through controlled supply channels. The term "fast food" was recognized in a dictionary by Merriam–Webster in 1951.
Hardee's Restaurants LLC is an American fast-food restaurant chain operated by CKE Restaurants Holdings, Inc. ("CKE") with locations primarily in the Southern and Midwestern United States. The company has evolved through several corporate ownerships since its establishment in 1960 in North Carolina.
Perkins LLC is an American casual dining restaurant chain that serves breakfast and other homestyle meals throughout the day in addition to bakery items such as pies, muffins and other sweets. As of April 2024, the company operates 265 locations in Arizona, Arkansas, Colorado, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Maryland, Michigan, Minnesota, Missouri, Montana, Nebraska, New Jersey, New York, North Dakota, Ohio, Oklahoma, Ontario, Pennsylvania, South Carolina, South Dakota, Tennessee, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
White Castle is an American regional hamburger restaurant chain with about 345 locations across 13 states, with its greatest presence in the Midwest and New York metropolitan area. Founded on September 13, 1921, in Wichita, Kansas, White Castle has been generally credited as the world's first fast-food hamburger chain. It is known for its small, square hamburgers commonly referred to as "sliders". The burgers were initially priced at five cents until 1929 and remained at 10 cents until 1949. In the 1940s, White Castle periodically ran promotional ads in local newspapers which contained coupons offering five burgers for ten cents, takeout only. In 2014, Time named the White Castle slider "The Most Influential Burger of All Time".
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Five Guys Enterprises, LLC is an American fast food chain focused on hamburgers, hot dogs, and french fries. It is headquartered in Alexandria, Virginia.
The Krystal Square Off was the official World Hamburger Eating Championship from 2004 to 2009, taking place in Chattanooga, Tennessee and sanctioned by the International Federation of Competitive Eating (IFOCE). In this event, contestants ate as many Krystal hamburgers as possible in eight minutes.
Jack's Family Restaurants, LP is an American fast food restaurant chain, headquartered and based in Birmingham. Restaurants feature sit-down dining, drive-thrus and takeout service. The menu features primarily burgers, fried chicken, breakfast and various other fast food items including french fries and soft drinks.
A&W is a fast-food restaurant chain in Canada, franchised by A&W Food Services of Canada, Inc.
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IHOP Restaurants LLC is an American multinational pancake house restaurant chain that specializes in American breakfast foods. It is owned by Dine Brands—a company formed after IHOP's purchase of Applebee's, with 99% of the restaurants run by independent franchisees.
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Burger King sliders, comprising several varieties of mini-sandwiches, are a series of sandwiches that have been sold by international fast-food restaurant chain Burger King since the 1980s. Burger Bundles was the first iteration, a set of three small hamburgers or cheeseburgers. These sandwiches were eventually replaced with a reformulated product called Burger Buddies that was sold in pairs. After a change in management in 2004, Burger Buddies were re-released as BK Burger Shots. The company has also sold several chicken and breakfast sandwich versions of these products.
Evidence suggests that the United States was the first country where two slices of bread and a ground beef patty were combined into a "hamburger sandwich" and sold. There is some controversy over the origin of the hamburger because its two basic ingredients, bread and beef, have been prepared and consumed separately for many years in many countries before their combination. Shortly after its creation, the hamburger quickly included all of its currently typically characteristic trimmings, including onions, lettuce, and sliced pickles.
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