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Call recording software records telephone conversations over PSTN or VoIP in a digital audio file format. Call recording is distinct from call logging and tracking, which record details about the call but not the conversation; however, software may include both recording and logging functionality.
Call recording is becoming increasingly important, with technology changing and working habits becoming more mobile. Addressing mobile recording is now the subject of many financial regulators' recommendations. It is also increasingly important to business continuity planning, especially for pandemic planning[ citation needed ].
The actual recording takes place on a recording system with software for the management of calls and security of recordings. Most call recording software applications rely on an analogue signal via either a call recording adapter or a telephony board.
Digital lines cannot be recorded unless the call recording system can capture and decode the proprietary digital signalling, which some modern systems can. Sometimes a method is supplied with a digital private branch exchange (PBX) that can process the proprietary signal (usually a conversion box) before being channeled to a computer for recording. Alternatively a hardware adapter can be used on a telephone handset as the digital signal is converted at that point to analogue.
VoIP Recording is usually restricted to streaming media recorders or software developed by the softphone or IP PBX creator. There are also solutions which use packet capture technology to passively record VoIP phone calls on the LAN.
Hardware is required to make the voice signal available to the computer equipment. Some of today's call recording software is sold as a turn-key solution with hardware.
Direct recording of mobile phone calls requires a hardware adapter connected to the handset. There are many other ways to record mobile phone calls. One approach is to route calls via a new PBX system linked to the recorder. However, such systems are typically expensive to purchase and change the way that calls are made, incurring running costs. Another approach links directly into existing recording systems from a PDA phone. Both of these approaches allow recordings to be timestamped, often required for legal reasons. Recording directly onto mobile devices does provide a legally valid recording in many countries.
In telecommunications, a customer-premises equipment or customer-provided equipment (CPE) is any terminal and associated equipment located at a subscriber's premises and connected with a carrier's telecommunication circuit at the demarcation point ("demarc"). The demarc is a point established in a building or complex to separate customer equipment from the equipment located in either the distribution infrastructure or central office of the communications service provider.
Telephony is the field of technology involving the development, application, and deployment of telecommunication services for the purpose of electronic transmission of voice, fax, or data, between distant parties. The history of telephony is intimately linked to the invention and development of the telephone.
Voice over Internet Protocol (VoIP), also called IP telephony, is a method and group of technologies for voice calls, the delivery of voice communication sessions over Internet Protocol (IP) networks, such as the Internet.
A telephone call or telephone conversation, also known as a phone call or voice call, is a connection over a telephone network between the called party and the calling party. Telephone calls started in the late 19th century. As technology has improved, a majority of telephone calls are made over a cellular network through mobile phones or over the internet with Voice over IP. Telephone calls are typically used for real-time conversation between two or more parties, especially when the parties cannot meet in person.
A softswitch is a call-switching node in a telecommunications network, based not on the specialized switching hardware of the traditional telephone exchange, but implemented in software running on a general-purpose computing platform. Like its traditional counterparts it connects telephone calls between subscribers or other switching systems across a telecommunication network. Often a softswitch is implemented to switch calls using voice over IP (VoIP) technologies, but hybrid systems exist.
Asterisk is a software implementation of a private branch exchange (PBX). In conjunction with suitable telephony hardware interfaces and network applications, Asterisk is used to establish and control telephone calls between telecommunication endpoints, such as customary telephone sets, destinations on the public switched telephone network (PSTN), and devices or services on voice over Internet Protocol (VoIP) networks. Its name comes from the asterisk (*) symbol for a signal used in dual-tone multi-frequency (DTMF) dialing.
In analog telephony, a telephone hybrid is the component at the ends of a subscriber line of the public switched telephone network (PSTN) that converts between two-wire and four-wire forms of bidirectional audio paths. When used in broadcast facilities to enable the airing of telephone callers, the broadcast-quality telephone hybrid is known as a broadcast telephone hybrid or telephone balance unit.
A business telephone system is a multiline telephone system typically used in business environments, encompassing systems ranging in technology from the key telephone system (KTS) to the private branch exchange (PBX).
A VoIP phone or IP phone uses voice over IP technologies for placing and transmitting telephone calls over an IP network, such as the Internet. This is in contrast to a standard phone which uses the traditional public switched telephone network (PSTN).
Internet fax, e-fax, or online fax is the use of the internet and internet protocols to send a fax (facsimile), rather than using a standard telephone connection and a fax machine. A distinguishing feature of Internet fax, compared to other Internet communications such as email, is the ability to exchange fax messages with traditional telephone-based fax machines.
This is a comparison of voice over IP (VoIP) software used to conduct telephone-like voice conversations across Internet Protocol (IP) based networks. For residential markets, voice over IP phone service is often cheaper than traditional public switched telephone network (PSTN) service and can remove geographic restrictions to telephone numbers, e.g., have a PSTN phone number in a New York area code ring in Tokyo.
Voice logging is the practice of regularly recording telephone conversations. Business sectors which often do voice logging include public safety, customer service call centers, and finance. Although voice logging is usually performed on conventional telephone lines, it is also frequently used for recording open microphones and for broadcast radio.
Mobile VoIP or simply mVoIP is an extension of mobility to a voice over IP network. Two types of communication are generally supported: cordless telephones using DECT or PCS protocols for short range or campus communications where all base stations are linked into the same LAN, and wider area communications using 3G or 4G protocols.
Voice over Internet Protocol (VoIP) recording is a subset of telephone recording or voice logging, first used by call centers and now being used by all types of businesses. There are many reasons for recording voice over IP call traffic such as: reducing company vulnerability to lawsuits by maintaining recorded evidence, complying with telephone call recording laws, increasing security, employee training and performance reviews, enhancing employee control and alignment, verifying data, sharing data as well as customer satisfaction and enhancing call center agent morale.
Unified communications (UC) is a business and marketing concept describing the integration of enterprise communication services such as instant messaging (chat), presence information, voice, mobility features, audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing, call control and speech recognition with non-real-time communication services such as unified messaging. UC is not necessarily a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types.
A softphone is a software program for making telephone calls over the Internet using a general purpose computer rather than dedicated hardware. The softphone can be installed on a piece of equipment such as a desktop, mobile device, or other computer and allows the user to place and receive calls without requiring an actual telephone set. Often, a softphone is designed to behave like a traditional telephone, sometimes appearing as an image of a handset, with a display panel and buttons with which the user can interact. A softphone is usually used with a headset connected to the sound card of the PC or with a USB phone.
A telephone VoIP adapter (TVA), also called digital telephone adapter, is a device that allows digital PBX telephone handsets to be connected to a VoIP network, using, for example, Session Initiation Protocol.
SunComm Technology is a Taiwan multinational computer technology and GSM Voice over IP gateway manufacturer. The main products in 2010 focused on GSM VoIP gateways & IP surveillance camera devices. Core members have been engaging in the communication & networks industry since 1977.
A call recording service is a commercial enterprise that can record telephone calls for a fee.
Call recording hardware, or a telephone recorder, is hardware that can be used to record telephone conversations. Call recording hardware is most often used by law enforcement, lawyers, journalist, and call centers to record phone transaction with customers.
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