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The primary regulator of telecommunications in Malaysia is the Malaysian Communications and Multimedia Commission (MCMC). It issues licenses under the Communications and Multimedia Act 1998, the Postal Services Act 2012 and the Digital Signature Act 1997.
The British, who had a presence in Malaysia from the 18th century, were responsible for setting up the country's earliest telecommunications facilities, which over time evolved into TM. First establishing telegraph lines under the Posts & Telegraphs Department, telephones made their debut in the late 19th century, the earliest hand-cranked Magneto operated devices being used in Perak in the 1880s. The first public telephone exchange in the country was also set up in Ipoh, in 1902.
In 1891, telephones made its debut in Kuala Lumpur. At the turn of the century, a major telephony line from Province Wellesley (Seberang Prai) in Penang to Johor Bahru was built, and in 1915 the first underground cable was laid linking Ipoh, Taiping, Kampar and Teluk Anson.
Along with increased trade and the development of townships, the number of telephone subscribers in Peninsular Malaysia increased significantly. By 1930, to deal with the volume of telephony traffic, an automated magneto exchange was commissioned in Kuala Lumpur on Jalan Weld. In the 1930s, all telephone exchanges in the Malayan Trunk System could communicate with exchanges in Java, the Philippines, the United States, Canada and Mexico using shortwave radio-telephone transmitters. Towards the end of the decade, a Marconi Radio Terminal was installed at the Kuala Lumpur Telephone Exchange to handle overseas calls.
Much of this telecommunications infrastructure was damaged during the Second World War and the Japanese occupation. In 1946, when the British re-established their position in Malaya, they repaired the trunk routes, restored fallen telephone poles and installed the copper wires that had either been damaged or stolen. During the Japanese occupation, the Posts & Telegraphs Department had been split into two separate units. When the British returned, they initially re-united the two entities, but this effort was short-lived. Along with the formation of the Malayan Union on 1 April 1946, the Malaysian Telecommunications Department and the Postal Services Department were born, with the former controlling telegraph, telephone and wireless services and the latter overlooking mail, money orders and savings accounts.
Number of fixed-telephone subscriptions: 6.474 million as at 4Q 2019 [1]
Number of Direct Exchange Line (DEL) subscriptions: 2.199 million as at 4Q 2019 [2]
Domestic:
International:
Total broadband subscriptions are at 43.378 million as at 4Q 2019, with broadband penetration rate per 100 inhabitants standing at 131.7%. [4]
In 2019, fixed broadband contributed 6.79% of total broadband market share or 2.947 million subscriptions [5] (2018: 2.7 million [6] ).
Fixed broadband is being provided via Asymmetrical Digital Subscriber Line (ADSL), Symmetric Digital Subscriber Line (SDSL), Very-high bit-rate Digital Subscriber Line (VDSL), Fibre-to-the-Home (FTTH), Satellite, Fixed Wireless Access (FWA) and Evolution-Data Optimized (EVDO).
The High Speed Broadband project known as HSBB was introduced since 2008 to improve the quality of broadband access and enable the users in major cities and high-impact economies areas to enjoy broadband speeds up to 100 Mbit/s; The Suburban Broadband (SUBB) and Rural Broadband (RBB) provide broadband speeds up to 20 Mbit/s for users in suburban and rural areas.
On 28 August 2019, the Government approved the implementation of the National Fiberisation and Connectivity Plan (NFCP) over a five-year period from 2019 to 2023.
NFCP is a plan that aims to put in place a robust, pervasive, high quality and affordable digital connectivity for the well-being of the people and progress of the country with the following targets:
Further information on NFCP can be obtained from NFCP Home Page.
In 2019, mobile broadband contributed 93.21% of total broadband market share or 40.431 million of subscriptions as at 4Q 2019 [7] (2018: 36.8 million [8] ).
| Service providers | Service | |
| Fixed broadband | Mobile broadband | |
| Telekom Malaysia (TM) |  | |
| Maxis Berhad (Maxis) | | |
| Celcom Axiata Berhad (Celcom) | | |
| Digi Telecommunications Sdn Bhd (Digi) | | |
| U Mobile Sdn Bhd (U Mobile) |  | |
The major service providers for mobile cellular services in Malaysia are Celcom Axiata Berhad, Digi Telecommunications Sdn Bhd, Maxis Berhad and U Mobile Sdn Bhd. The number of mobile cellular subscriptions stood at 44.601 million as at 4Q 2019 with penetration rate per 100 inhabitants is 135.4%. [12]
Mobile cellular service is also provided by Mobile Virtual Network Operator (MVNO). As at 4Q 2019, there are 10 MVNOs operating in Malaysia.
Internet Users: 28.304 million (2018) 2
Country code (Top level domain): MY
1 Network that can reach every other network on the Internet without purchasing IP transit or paying for peering
2 Internet user population is calculated from Internet Users Survey 2018 (IUS 2018) based on 87.4% of total population of Malaysia in 2018 (32.385 mil). Population data from Department of Statistics Malaysia (DoSM).
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