USCIS's mission statement was changed on February 9, 2022. USCIS Director Ur Jaddou announced the change. In 2021, USCIS leadership empowered employees to submit words they felt best illustrated the agency's work. The new mission statement reflects this feedback from the workforce, the Biden administration's priorities, and Jaddou's vision for an inclusive and accessible agency.[4]
The mission statement now reads:
USCIS upholds America's promise as a nation of welcome and possibility with fairness, integrity, and respect for all we serve.[5]
Functions
USCIS Office in Atlanta, Georgia
USCIS processes immigrant visa petitions, naturalization applications, asylum applications, applications for adjustment of status (green cards), and refugee applications.
It also makes adjudicative decisions performed at the service centers, and manages all other immigration benefits functions (i.e., not immigration enforcement) performed by the former INS.
The USCIS's other responsibilities include:
Administration of immigration services and benefits
Adjudicating petitions for non-immigrant temporary workers (H-1B, O-1, etc.)
While core immigration benefits functions remain the same as under the INS, a new goal is to process immigrants' applications more efficiently.
Improvement efforts have included attempts to reduce the applicant backlog and providing customer service through different channels, including the USCIS Contact Center with information in English and Spanish, Application Support Centers (ASCs), the Internet, and other channels.
USCIS focuses on two key points on the immigrant's path to civic integration: when they first become permanent residents and when they are ready to begin the formal naturalization process.
A lawful permanent resident is eligible to become a U.S. citizen after holding the Permanent Resident Card for at least five continuous years, with no trips out of the country of 180 days or more.[6]
If the lawful permanent resident marries a U.S. citizen, eligibility for U.S. citizenship is shortened to three years so long as the resident has been living with their spouse continuously for at least three years and the spouse has been a resident for at least three years.[7]
USCIS handles two kinds of forms: those related to immigration, and those related to naturalization. Forms are designated by a specific name, and an alphanumeric sequence consisting of a letter followed by two or three digits.
Forms related to immigration are designated with an I (for example, I-551, Permanent Resident Card) and forms related to naturalization are designated by an N (for example, N-400, Application for Naturalization).
1Ken Cuccinelli served from July 8 to December 31, 2019, as de facto Acting Director. His tenure as Acting Director was ruled unlawful. He remained Principal Deputy Director at USCIS for the remainder of his tenure.
USCIS's official website was redesigned in 2009 and unveiled on September 22, 2009.[10] The last major redesign before 2009 was in October 2006. The website now includes a virtual assistant, Emma, who answers questions in English and Spanish.[11]
Inquiry and issue resolution
USCIS's website contains self-service tools, including a case status checker and address change request form.
Applicants, petitioners, and their authorized representatives can also submit case inquiries and service requests on USCIS's website. The inquiries and requests are routed to the relevant USCIS center or office to process.
Case inquiries may involve asking about a case that is outside of normal expected USCIS processing times for the form.
Inquiries and service requests may also concern not receiving a notice, card, or document by mail, correcting typographical errors, and requesting disability accommodations.[12]
If the self-service tools on USCIS's website cannot resolve an issue, the applicant, petitioner, or authorized representative can contact the USCIS Contact Center.
If the Contact Center cannot assist the inquirer directly, the issue will be forwarded to the relevant USCIS center or office for review. Some applicants and petitioners, primarily those outside of the U.S., may also schedule appointments on USCIS's website.
USCIS consists of approximately 19,000 federal employees and contractors working at 223 offices around the world.[16]
Offices
A field USCIS office provides interviews for all non-asylum cases; naturalization ceremonies; appointments for information; and applicant services.[17]
Asylum offices do not provide information services. Applications are not filed at asylum offices.[18]
International offices provide services to U.S. citizens, permanent U.S. residents, and certain other people who are visiting or residing outside the U.S. International offices are in the following cities[19]
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