Western Electric

Last updated
Western Electric Co., Inc.
public company   OOjs UI icon edit-ltr-progressive.svg
Industry Telecommunications
FateAbsorption, remnants operating as Nokia
DefunctFebruary 7, 1996
Headquarters Manhattan, New York City, US.
Products Telephones, Central office switches, computers, electrical and electronics parts, and all other telecommunications related products supplied to Bell System companies
Parent AT&T (1881–1996)

The Western Electric Company was an American electrical engineering and manufacturing company that was officially founded in 1869 and served as the primary supplier and purchasing agent to the Bell System and AT&T from 1881 to 1996. The company was responsible for many technological innovations and seminal developments in industrial management.



In 1856, George Shawk, a craftsman and telegraph maker, purchased an electrical engineering business in Cleveland, Ohio. [1] On December 31, 1869, he entered a partnership with Enos M. Barton, and later sold his share to inventor Elisha Gray. In 1872, Barton and Gray moved the business to Clinton Street, Chicago, Illinois, and incorporated it as the Western Electric Manufacturing Company. They manufactured a variety of electrical products including typewriters, alarms, and lighting and had a close relationship with telegraph company Western Union, to whom they supplied relays and other equipment.

In 1875, Gray sold his interests to Western Union, including the caveat that he had filed against Alexander Graham Bell's patent application for the telephone. The ensuing legal battle between Western Union and the Bell Telephone Company over patent rights ended in 1879 with Western Union withdrawing from the telephone market and Bell acquiring Western Electric in 1881.

1969 Western Electric keychain medallion celebrating the 100th anniversary of the company's founding, made from the company's recycled bronze metal of scrapped telephone equipment and issued to employees with an inscribed personal registration number. Western Electric 1969 medallion - century of progress.jpg
1969 Western Electric keychain medallion celebrating the 100th anniversary of the company's founding, made from the company's recycled bronze metal of scrapped telephone equipment and issued to employees with an inscribed personal registration number.

Western Electric was the first company to join in a Japanese joint venture with foreign capital. In 1899, it invested in a 54% share of the Nippon Electric Company, Ltd. Western Electric's representative in Japan was Walter Tenney Carleton.

In 1901, Western Electric secretly purchased a controlling interest in a principal competitor, the Kellogg Switchboard & Supply Company, but in 1909 was forced by a lawsuit to sell back to Milo Kellogg.

On July 24, 1915, employees of the Hawthorne Works boarded the SS Eastland in downtown Chicago for a company picnic. The ship rolled over at the dock and over 800 people died. (See The Eastland disaster.)

In 1920, Alice Heacock Seidel was the first of Western Electric's female employees to be given permission to stay on after she had married. This set a precedent in the company, which previously had not allowed married women in their employ. Miss Heacock had worked for Western Electric for sixteen years before her marriage, and was at the time the highest-paid secretary in the company. In her memoirs, she wrote that the decision to allow her to stay on "required a meeting of the top executives to decide whether I might remain with the Company, for it established a precedent and a new policy for the Company - that of married women in their employ. If the women at the top were permitted to remain after marriage then all women would expect the same privilege. How far and how fast the policy was expanded is shown by the fact that a few years later women were given maternity leaves with no loss of time on their service records."[ citation needed ]

In 1925, ITT purchased the Bell Telephone Manufacturing Company of Brussels, Belgium, and other worldwide subsidiaries from AT&T, to avoid an antitrust action. The company manufactured rotary system switching equipment under the Western Electric brand.

Early on, Western Electric also managed an electrical equipment distribution business, furnishing its customers with non-telephone products made by other manufacturers. This electrical distribution business was spun off from Western Electric in 1925 and organized into a separate company, Graybar Electric Company, in honor of the company's founders, Elisha Gray and Enos Barton.

Bell Telephone Laboratories was half-owned by Western Electric, the other half belonging to AT&T.

Company logos

Western Electric used various logos during its existence. Starting in 1914 it used an image of AT&T's statue Spirit of Communication.

Development of a monopoly

In 1915, the assets of Western Electric Manufacturing were transferred to a newly incorporated company in New York, New York, named Western Electric Company, Inc, [3] a wholly owned subsidiary of AT&T. The sole reason for the transfer was to provide for the issuance of a non-voting preferred class of capital stock, disallowed under the statutes of the state of Illinois. [4]

All telephones in areas where AT&T subsidiaries provided local service, all components of the public switched telephone network (PSTN), and all devices connected to the network were made by Western Electric and no other devices were allowed to be connected to AT&T's network. AT&T and Bell System companies were rumored to employ inspectors to check electrical conditions of household subscriber lines to identify use of non-leased telephones by consumers.[ citation needed ]

Western Electric telephones were owned not by end customers but by the local Bell System telephone companies—all of which were subsidiaries of AT&T, which also owned Western Electric. Each phone was leased from the phone company on a monthly basis by customers who generally paid for their phone as part of the recurring lease fees. This system had the effect of subsidizing basic telephone service, keeping local phone service inexpensive, under $10 per month, including the leased phone. After divestiture, basic service prices increased, and customers were now responsible for inside building wiring and telephone equipment. The Bell System had an extensive policy and infrastructure to recycle or refurbish phones taken out of service, replacing all defective, weak, or otherwise unusable parts for new installations. This resulted in extraordinary longevity of Western Electric telephones, and limited the variety of new designs introduced into the market place.

AT&T also strictly enforced policies against using telephone equipment by other manufacturers on their network. A customer who insisted on using a telephone not supplied by the Bell System had to first transfer the phone to the local Bell operating company, who leased the phone back to the customer for a monthly charge in addition to a re-wiring fee.[ citation needed ] In the 1970s when consumers increasingly bought telephone sets from other manufacturers, AT&T changed the policy for its Design Line telephone series by selling customers the phone housing, retaining ownership of the internal mechanical and electrical components, which still required paying AT&T a monthly leasing fee.

WeCo HQ at 222 Broadway (until 1984) Western Electric Building, 222 Broadway jeh.jpg
WeCo HQ at 222 Broadway (until 1984)
Tower of former Hawthorne Works (as of 2012) Hawthorne Works tower 2012 1.JPG
Tower of former Hawthorne Works (as of 2012)
Former Kearny Works Kearny Works jeh.JPG
Former Kearny Works

Until 1983, Western Electric telephones or their components could only be leased by subscribers and never resold, and were repaired by the Bell System operating companies at no charge to the customer. This led Western Electric to pursue extreme reliability and durability in design to minimize service calls. In particular, the work of Walter A. Shewhart, who developed new techniques for statistical quality control in the 1920s, helped lead to the legendary quality of manufacture of Western Electric telephones. Starting in 1983, Western Electric telephones could be sold to the public under the brand name American Bell, a newly created subsidiary of AT&T. One of the terms of the Modification of Final Judgment in the Bell System divestiture procedures prohibited AT&T from using the name Bell after January 1, 1984; prior to this, AT&T's plan was to market products and services under the American Bell name, accompanied by the now familiar AT&T globe logo.

One of AT&T's competitors in providing telephone service in the U.S., General Telephone and Electronics (GTE), also operated an equipment manufacturing unit, Automatic Electric near Lisle, Illinois.

Manufacturing plants

In 1905, Western Electric began construction of the Hawthorne Works on the outskirts of Chicago and which, by 1914 had absorbed all manufacturing work from Clinton Street and Western Electric's other plant in New York City. Later large factories included the Kearny Works in Kearny, New Jersey, Columbus Works in Columbus, Ohio, and Kansas City Works in Lee's Summit, Missouri. [5] By the time AT&T was dissolved in the early 1980s, more than twenty production plants around the country ("Works" locations) had been established. [6] [7] Locations of these facilities included:

At Hawthorne Works, Cicero, Illinois, Elton Mayo conducted research of the effect on manufacturing productivity of lighting changes and work structure changes, such as working hours or break times. The reactivity identified in the studies became known as the Hawthorne effect.

Technological innovations

In 1926, Western Electric issued the first Bell System telephone with a handset containing both the transmitter and receiver in the same unit. Previous telephones had been of the candlestick type which featured a stationary transmitter in the desktop set or the wall-mounted unit, and a hand-held receiver to be placed on the user's ear. The first version of the desktop unit was constructed by shortening the candlestick shaft to about an inch in height and placing a handset cradle on the top. This was the A-type handset mounting, which was replaced by 1928 by the B handset mounting, which featured a streamlined shape integrating the shaft as a short neck for the cradle. It still had the same circular footprint of the candlestick, which proved too unstable when dialing numbers, and was henceforth replaced with a wider design using an oval footprint, the D-type base in 1930.

Concurrently with the mechanical advances, the electrical circuitry of Western Electric telephones saw advances in sidetone reduction. Sidetone is electronic feedback by which the users of the telephone can hear their own voice in the receiver. While a desirable property, this feedback, when too loud, causes most users to lower their voice volume to unacceptable levels. Until after the introduction in 1930 of the D handset mountings, sets still contained no active sidetone compensation. Such handset telephone types were designated with the assembly code 102 (model 102 telephone), while later models containing anti-sidetone circuitry were the model 202 telephone set. These early desktop telephones relied on an additional desk set box or subscriber set (subset) containing the ringer with gongs, the induction coil, and capacitors to interface with the telephone network. These subscriber sets were typically mounted on a wall near the operating location for the phone.

The year 1936 brought the announcement of the model 302 telephone, the first Western Electric instrument that combined the desktop telephone set with the subscriber set and ringer in one unit. It became the mainstay of American telephone service well into the 1950s, and was followed by the model 500 telephone starting in 1950, which became the most extensively produced telephone model in the industry's history. The 500-set was continually updated over time, reflecting new materials and manufacturing processes, such as quieter and smoother dial gearing and a printed circuit board for the network electronics. The model 500 was discontinued in 1986, in favor of the type 2500, that had been available since 1969. The 2500-series employed dual-tone multi-frequency (DTMF) signaling for transmitting digits to the central office, replacing the rotary dial. DTMF technology was referred to by the trademark Touch-Tone.

Other innovations included the Princess telephones of the 1960s, followed shortly by the Trimline models.

Western Electric's switching equipment development commenced in the mid-1910s with the rotary system and the panel switch, later several generations of cross-bar switches, and finally the development of several generations of electronic switching systems (ESS). The No. 1 ESS was first installed in 1965. The 4ESS was the first digital toll switching system, implemented in 1976. Finally, in 1981, the 5ESS was implemented throughout the United States.

In 1929, Western Electric entered as a market competitor for early cinema sound systems. It created the Western Electric Universal Base, a device by which early silent cinema projectors could be adapted to screen sound films. Western Electric designed a wide-audio-range horn loudspeaker for cinemas. This was estimated to be nearly 50% efficient, thus allowing a cinema to be filled with sound from a 3-watt amplifier. This was an important breakthrough in 1929 because high-powered audio valves (tubes) were not generally available.

In addition to being a supplier to the Bell System, Western Electric played a major role in the development and production of professional sound recording and reproducing equipment, including:

For these reasons, many American films of this period feature the Western Electric logo in their on-screen credits.

In 1950, at the start of the Cold War, Western Electric was selected to build the first demonstrator for the SOSUS anti-submarine sound surveillance system. Later, the company was prime contractor for the Safeguard anti-ballistic missile system, which operated briefly from 1975.

Manufacturing innovations

Western Electric also invested heavily in improving processes and equipment to manufacture their products.

In 1958, the company established the Engineering Research Center (ERC) near Princeton, New Jersey. With a charter distinct from Bell Labs, Western Electric's ERC was one of the first research organizations solely dedicated to the advancement of manufacturing-focused, rather than product-focused science. [13] Here, more than 400 researchers and engineers worked to bring new manufacturing technologies into the company's production environment. Their developments included computer-driven mathematical models and related statistical quality-control systems to improve production flow and logistics, novel metal-forming techniques, circuit board assembly automation, fiber-optic waveguide manufacturing techniques, application of lasers for industrial processes and early efforts in cleanroom robotics for semiconductor production. In the early 1970s, some of the first practical Ion Implanters to make integrated circuits were also developed at ERC and later deployed at Western Electric's chip-making factories.

Although the ERC was later integrated into Bell Labs, it - along with AT&T's nearby Corporate Education Center - was closed by the late 1990s, victims of the deregulation of telecommunications, shrinking revenues from long-distance calls and accelerating innovation in telephone equipment by an increasing number of global manufacturing players.[ citation needed ]

Management innovations

NASA and Project Mercury

In 1960, NASA awarded Western Electric a contract for over $33,000,000 for engineering and construction of a tracking system for the Project Mercury program. As part of this effort, Western Electric engineers trained remote-site flight controllers and Project Mercury control center and operations personnel. [14]


As of January 1, 1984, a newly formed company, AT&T Technologies, Inc., assumed the corporate charter of Western Electric, which was split into several divisions, each focusing on a particular type of customer, e.g., AT&T Technology Systems, and AT&T Network Systems. Telephones made by Western Electric prior to the breakup continued to be manufactured and marked with the company emblem, however, lacking the Bell System logo, or having it hidden by metal filler inside of all telephone housings and most components, including new electronic integrated circuits with the initials WE. Electronic switching systems, outside plant materials, and other equipment produced for the consumption of the RBOCs continued to be marked "AT&T Western Electric" well into the 1990s.

Cost-cutting measures resulted in the consumer telephones being redesigned and modernized in 1985, as well as more plastic being used in place of metal in the 500 & 2500 series phones, as well as the Princess. In 1986, the Indianapolis Works telephone plant closed, and US production of AT&T single-line home telephones ended. Business telephones and systems continued production in the Shreveport Works plant until 2001. Home telephones were redesigned, and production was moved to Hong Kong, Singapore, China, and Thailand. Western Electric no longer marked housings of telephones with "WE", but continued to mark the modular plugs of telephone cords with "WE".

Western Electric came to an end in 1995 when AT&T changed the name of AT&T Technologies to Lucent Technologies, in preparation for its spinoff. Lucent became independent in 1996, and sold more assets into Advanced American Telephones, Agere Systems, Avaya, and Consumer Phone Services. Lucent itself merged with Alcatel, forming Alcatel-Lucent, which was acquired by Nokia in 2016. Western Electric's structured cabling unit, once known as AT&T Network Systems or SYSTIMAX, was spun off from Avaya and became part of CommScope.


AT&T push-button telephone made by Western Electric, model 2500 DMG black (1980) AT&T push button telephone western electric model 2500 dmg black.jpg
AT&T push-button telephone made by Western Electric, model 2500 DMG black (1980)

Since the demise of Western Electric, telephone equipment design and manufacturing is an open market place in which numerous manufacturers compete. As a result, modern telephones are now manufactured in Asia, generally using less expensive components and labor.

Some telephone subscribers never purchased their existing telephones after the AT&T breakup, and continue to lease their existing Western Electric models from QLT Consumer Lease Services, formerly known as AT&T Consumer Lease Services.[ citation needed ] Such subscribers have paid leasing fees for their telephones far in excess of the purchase price, but the phones are perceived by some users to be superior to telephones commonly made today in aspects of durability and sound quality. Today, many of these Western Electric telephones have become collector's items.

Western Electric's audio equipment from the 1920s and 30s, designed to be used in movie theaters, is now prized by collectors[ who? ] and audiophiles due to its quality construction and sound reproduction.[ citation needed ] This includes its massive horn loudspeakers designed to fill a large theater with sound from a relatively low-powered tube amplifier.

As of 2013, the stylized Western Electric brand name survives as the trademark of the Western Electric Export Corporation, a privately owned high-end audio company in Rossville, Georgia.


Inaugural issue cover of first Western Electric employee magazine in March 1912 Western Electric News-first edition cover-1912March-V1-1.jpg
Inaugural issue cover of first Western Electric employee magazine in March 1912

During the span of its existence of over a dozen decades, Western Electric published a variety of publications for various audiences, including periodicals for employees and customers.

The first employee magazine was Western Electric News, commencing in March 1912 (Volume 1, Number 1) under company president Harry Bates Thayer. Its purpose was to provide a forum where ideas could be exchanged, the company events and activities could be recorded, and to serve as clearing house for technical and commercial information of value to the employee. [15]

Starting in 1975, Western Electric published The Western Electric Engineer ( ISSN   0043-3659), later known as The Engineer.

See also

Related Research Articles

Telephone Telecommunications device

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Acoustic coupler communication device

In telecommunications, an acoustic coupler is an interface device for coupling electrical signals by acoustical means—usually into and out of a telephone.

Trimline telephone telephone type

The Trimline telephone is a series of telephones produced by Western Electric, the manufacturing unit of the Bell System, and first introduced in 1965. It was designed by Henry Dreyfuss Associates under the project direction of Donald Genaro; the firm had designed all previous desktop telephone models for the American Telephone & Telegraph conglomerate.

Automatic Electric Company (AE) was the largest of the manufacturing units of the Automatic Electric Group. It was a telephone equipment supplier for independent telephone companies in North America, and also had a worldwide presence. With its line of automatic telephone exchanges, it was also a long-term supplier of switching equipment to the Bell System, starting in 1919.

Cordless telephone

A cordless telephone or portable telephone is a telephone in which the handset is portable and communicates with the body of the phone by radio, instead of being attached by a cord. The base station is connected to the telephone network through a telephone line as a corded telephone is, and also serves as a charger to charge the handset's batteries. The range is limited, usually to the same building or some short distance from the base station.

Model 500 telephone model manufactured by Western Electric

The Western Electric model 500 telephone series was the standard domestic desk telephone set issued by the Bell System in North America from 1950 through the 1984 Bell System divestiture. Millions of model 500-series phones were produced and were present in most homes in North America. Many are still in use today because of their durability and ample availability. Its modular construction compared to previous types simplified manufacture and repair, and facilitated a large number of variants with added features.

Model 202 telephone

The model 202 telephone was a desktop telephone produced by Western Electric for the Bell System from 1930 to 1939, and by Northern Electric in Canada. Refurbished units were installed into the mid-1950s. It was an updated version of the 102-type telephone, containing the newly developed anti-sidetone circuitry to reduce electronic feedback from the transmitter (mouthpiece) to the receiver (earpiece).

Model 302 telephone

The model 302 telephone is a desk set telephone that was manufactured in the United States by Western Electric from 1937 until 1955, and by Northern Electric in Canada until the late 1950s, until well after the introduction of the 500-type telephone in 1949. The sets were routinely refurbished into the 1960s. It was one of the most widely used American combined telephone sets to include the ringer and network circuitry in the same telephone housing.

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AT&T Technologies, Inc., was created by AT&T in 1983 in preparation for the breakup of the Bell System, which became effective as of January 1, 1984. It assumed the corporate charter of Western Electric Co., Inc.

Princess telephone Telephone model

The Princess telephone was introduced by the Bell System in 1959. It was a compact telephone designed for convenient use in the bedroom, and contained a light-up dial for use as a night-light. It was commonly advertised with the slogan "It's little...It's lovely...It lights", which was suggested by Robert Karl Lethin, an AT&T employee.

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Model 5302 telephone

The model 5302 telephone was introduced in 1955 by Western Electric as a look-alike product to the 500-type telephone to meet the increasing post-World War II demand for a modernized telephone, while reusing existing component supplies from the older model 302 telephone. The 302 had been issued since 1937, but starting in 1950, units were replaced with the new 500-series sets, without having served their useful component life.

Model 102 telephone

The model 102 telephone was a version of Western Electric's first widely distributed telephone set that featured the transmitter and receiver in a common handset. Although this type designation was not used before ca. 1930, predecessor types were produced starting approximately in 1927 with the A handset mounting, and the B handset mounting in 1928. Earlier telephones by Western Electric had been of the candlestick type which featured a transmitter fixed to the base, and a receiver held by the user to the ear. The design of the A handset mounting was inherited from the candlestick desk stands, while the B-type was slightly reshaped. Although the B handset mounting was produced until 1932, Western Electric introduced a newly designed models, the D handset mounting in 1930, which had an oval foot print to improve physical stability during dialing.

Rotary system

The rotary machine switching system, or most commonly known as the rotary system, was a type of automatic telephone exchange manufactured and used primarily in Europe from the 1910s. Formally named the No. 7-A Machine Switching System, it was developed in Belgium by International Western Electric, a subsidiary of American Telephone and Telegraph (AT&T), at the same time when AT&T's American engineering division, Western Electric, was developing the Panel switch in the United States.

Candlestick telephone type of telephone

The candlestick telephone is a style of telephone that was common from the late 1890s to the 1940s. A candlestick telephone is also often referred to as a desk stand, an upright, or a stick phone. Candlestick telephones featured a mouth piece (transmitter) mounted at the top of the stand, and a receiver that was held by the user to the ear during a call. When the telephone was not in use, the receiver rested in the fork of the switch hook protruding to the side of the stand, thereby disconnecting the audio circuit from the telephone network.

A ringer box is a telephone signaling device, similar to a bell box. It usually contains an electromechanical gong and was used with most early desk stand telephones, such as candlestick telephones and the Western Electric type 102 and 202 telephones, which were too small to hold a ringer and other required electrical components. Many pay station telephones also used a separate ringer box.

Telephone exchange telecommunications system used in public switched telephone networks or in large enterprises

A telephone exchange or telephone switch is a telecommunications system used in the public switched telephone network or in large enterprises. It interconnects telephone subscriber lines or virtual circuits of digital systems to establish telephone calls between subscribers.

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