Use-centered design

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Use-centered design is a design philosophy in which the focus is on the goals and tasks associated with skill performance in specific work or problem domains, in contrast to a user-centered design approach, where the focus is on the needs, wants, and limitations of the end user of the designed artifact.

Bennett and Flach (2011) [1] have drawn a contrast between dyadic and triadic approaches to the semiotics of display design. The classical 'user-centered' approach is based on a dyadic semiotic model where the focus is on the human-interface dyad. This approach frames 'meaning' as a process of interpreting the symbolic representation. That is, meaning is constructed from internal information processes. From this dyadic perspective, the design goal is to build interfaces that 'match' the users internal model (i.e., match user expectations).

In contrast, the 'use-centered' approach is based on a triadic semiotic model that includes the work domain (or ecology) as a third component of the semiotic system. In the triadic system, the work domain provides a ground for meaning outside of the human information processing system. In this, triadic semiotic system, the focus is on the match between the constraints in the work domain and the mental representations. From this 'use-centered' approach the goal is to design displays that 'shape' the internal mental representations so that they reflect validated models of the work domain. In other words, the goal is to shape user expectations to conform with the validated 'deep structure' of the work domain. In doing this, work analysis (e.g., Vicente 1999 [2] ) and multi-level means ends representations of work domain constraints (i.e., Rasmussen's Abstraction Hierarchy [3] ) are the typical methods used to specify the 'deep structure' of a work domain. By building configural display representations that conform to this deep structure -- it is possible to facilitate skilled interactions between the human and the work domain.

Thus, an emphasis on 'use' rather than 'user' suggests a more problem-centered focus for interface design. Note that it remains important to respect the real limitations of human information processing systems through the use of graphical displays that support efficient chunking of information. However, the main point is that the organization MUST be consistent with the demands of the work or problem domain, if the interactions that result are expected to be skillful. In the end, the representations must be 'grounded' in the use-domain!

Charles Sanders Peirce is the inspiration for the triadic model of semiotics. Peirce was interested in the fixation of belief relative to pragmatic demands of everyday experiences. Peirce also introduced the construct of 'abduction' as an alternative to classical logic (deduction and induction). The 'use-centered' approach assumes abduction as the appropriate model for problem solving. Thus, use-centered design focuses on supporting the closed-loop dynamic of learning from experience. That is, by acting on hypotheses and simultaneously testing those hypotheses in terms of the practical consequences of the actions that they guide. The convergence, stability, and robustness of abduction processes depend critically on the information coupling between perception and action. When the coupling is rich an abduction system will typically converge on 'beliefs' that lead to pragmatically successful (i.e., satisfying) interactions (i.e., skilled interactions). This is the ultimate goal of use-centered design - to support skilled interactions between a person and a work domain.

The term use-centered design was first coined by Flach and Dominguez. [4]

Related Research Articles

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<span class="mw-page-title-main">User interface</span> Means by which a user interacts with and controls a machine

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<span class="mw-page-title-main">Usability</span> Capacity of a system for its users to perform tasks

Usability can be described as the capacity of a system to provide a condition for its users to perform the tasks safely, effectively, and efficiently while enjoying the experience. In software engineering, usability is the degree to which a software can be used by specified consumers to achieve quantified objectives with effectiveness, efficiency, and satisfaction in a quantified context of use.

Interaction design, often abbreviated as IxD, is "the practice of designing interactive digital products, environments, systems, and services." While interaction design has an interest in form, its main area of focus rests on behavior. Rather than analyzing how things are, interaction design synthesizes and imagines things as they could be. This element of interaction design is what characterizes IxD as a design field, as opposed to a science or engineering field.

The following outline is provided as an overview of and topical guide to human–computer interaction:

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Human-centered computing (HCC) studies the design, development, and deployment of mixed-initiative human-computer systems. It is emerged from the convergence of multiple disciplines that are concerned both with understanding human beings and with the design of computational artifacts. Human-centered computing is closely related to human-computer interaction and information science. Human-centered computing is usually concerned with systems and practices of technology use while human-computer interaction is more focused on ergonomics and the usability of computing artifacts and information science is focused on practices surrounding the collection, manipulation, and use of information.

<span class="mw-page-title-main">Website wireframe</span> Visual guide that represents the skeletal framework of a website

A website wireframe, also known as a page schematic or screen blueprint, is a visual guide that represents the skeletal framework of a website. The term wireframe is taken from other fields that use a skeletal framework to represent 3 dimensional shape and volume. Wireframes are created for the purpose of arranging elements to best accomplish a particular purpose. The purpose is usually driven by a business objective and a creative idea. The wireframe depicts the page layout or arrangement of the website's content, including interface elements and navigational systems, and how they work together. The wireframe usually lacks typographic style, color, or graphics, since the main focus lies in functionality, behavior, and priority of content. In other words, it focuses on what a screen does, not what it looks like. Wireframes can be pencil drawings or sketches on a whiteboard, or they can be produced by means of a broad array of free or commercial software applications. Wireframes are generally created by business analysts, user experience designers, developers, visual designers, and by those with expertise in interaction design, information architecture and user research.

<span class="mw-page-title-main">User interface design</span> Planned operator–machine interaction

User interface (UI) design or user interface engineering is the design of user interfaces for machines and software, such as computers, home appliances, mobile devices, and other electronic devices, with the focus on maximizing usability and the user experience. In computer or software design, user interface (UI) design primarily focuses on information architecture. It is the process of building interfaces that clearly communicates to the user what's important. UI design refers to graphical user interfaces and other forms of interface design. The goal of user interface design is to make the user's interaction as simple and efficient as possible, in terms of accomplishing user goals.

<span class="mw-page-title-main">Representation (arts)</span> Signs that stand in for and take the place of something else

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Ecological interface design (EID) is an approach to interface design that was introduced specifically for complex sociotechnical, real-time, and dynamic systems. It has been applied in a variety of domains including process control, aviation, and medicine.

Cognitive ergonomics is a scientific discipline that studies, evaluates, and designs tasks, jobs, products, environments and systems and how they interact with humans and their cognitive abilities. It is defined by the International Ergonomics Association as "concerned with mental processes, such as perception, memory, reasoning, and motor response, as they affect interactions among humans and other elements of a system. Cognitive ergonomics is responsible for how work is done in the mind, meaning, the quality of work is dependent on the persons understanding of situations. Situations could include the goals, means, and constraints of work. The relevant topics include mental workload, decision-making, skilled performance, human-computer interaction, human reliability, work stress and training as these may relate to human-system design." Cognitive ergonomics studies cognition in work and operational settings, in order to optimize human well-being and system performance. It is a subset of the larger field of human factors and ergonomics.

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User experience design is the process of defining the experience a user would go through when interacting with a company, its services, and its products. Design decisions in UX design are often driven by research, data analysis, and test results rather than aesthetic preferences and opinions. Unlike user interface design, which focuses solely on the design of a computer interface, UX design encompasses all aspects of a user's perceived experience with a product or website, such as its usability, usefulness, desirability, brand perception, and overall performance. UX design is also an element of the customer experience (CX), which encompasses all aspects and stages of a customer's experience and interaction with a company.

Contextual design (CD) is a user-centered design process developed by Hugh Beyer and Karen Holtzblatt. It incorporates ethnographic methods for gathering data relevant to the product via field studies, rationalizing workflows, and designing human–computer interfaces. In practice, this means that researchers aggregate data from customers in the field where people are living and applying these findings into a final product. Contextual design can be seen as an alternative to engineering and feature driven models of creating new systems.

Social semiotics is a branch of the field of semiotics which investigates human signifying practices in specific social and cultural circumstances, and which tries to explain meaning-making as a social practice. Semiotics, as originally defined by Ferdinand de Saussure, is "the science of the life of signs in society". Social semiotics expands on Saussure's founding insights by exploring the implications of the fact that the "codes" of language and communication are formed by social processes. The crucial implication here is that meanings and semiotic systems are shaped by relations of power, and that as power shifts in society, our languages and other systems of socially accepted meanings can and do change.

<span class="mw-page-title-main">Visual analytics</span>

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<span class="mw-page-title-main">Human–computer interaction</span> Academic discipline studying the relationship between computer systems and their users

Human–computer interaction (HCI) is research in the design and the use of computer technology, which focuses on the interfaces between people (users) and computers. HCI researchers observe the ways humans interact with computers and design technologies that allow humans to interact with computers in novel ways. A device that allows interaction between human being and a computer is known as a "Human-computer Interface (HCI)".

The following outline is provided as an overview of and topical guide to semiotics:

Wisdom is a software development process and method to design software-intensive interactive systems. It is based on object modelling, and focuses human-computer interaction (HCI) in order to model the software architecture of the system i.e. it is architecture-centric. The focus on HCI while being architecture-centric places Wisdom as a pioneer method within human-centered software engineering. Wisdom was conceived by Nuno Nunes and first published in the years 1999-2000 in order to close the gaps of existing software engineering methods regarding the user interface design.

References

  1. Bennett, Kevin B.; Flach, John M. (2011), Display and Interface Design: Subtle Science and Exact Art, CRC Press, ISBN   978-1420064384.
  2. Vicente, Kim J. (1999), Cognitive Work Analysis: Toward Safe, Productive, and Healthy Computer-Based Work, Lawrence Erlbaum, ISBN   978-0805823974.
  3. Rasmussen, Jens (1986), Information Processing and Human-Machine Interaction: An Approach to Cognitive Engineering, North-Holland Series in System Science and Engineering, vol. 12, North-Holland, ISBN   978-0444009876.
  4. Flach, John M.; Dominguez, Cynthia O. (1995), "Use-centered design: Integrating the user, instrument, and goal", Ergonomics in Design, 3 (3): 19–24.