Design for All (in ICT)

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Design for All in the context of information and communications technology (ICT) is the conscious and systematic effort to proactively apply principles, methods and tools to promote universal design in computer-related technologies, including Internet-based technologies, thus avoiding the need for a posteriori adaptations, or specialised design (Stephanidis et al., 2001). [1]

Contents

Design for All is design for human diversity (such as that described in the diversity in the workplace or business), social inclusion and equality. [2] It should not be conceived of as an effort to advance a single solution for everybody, but as a user-centred approach to providing products that can automatically address the possible range of human abilities, skills, requirements, and preferences. Consequently, the outcome of the design process is not intended to be a singular design, but a design space populated with appropriate alternatives, together with the rationale underlying each alternative, that is, the specific user and usage context characteristics for which each alternative has been designed.

Traditionally, accessibility problems have been solved with adaptations and the use of assistive technology products has been a technical approach to obtain adaptations. Universal Access implies the accessibility and usability of information and telecommunications technologies by anyone at any place and at any time and their inclusion in any living context. It aims to enable equitable access and active participation of potentially all people in existing and emerging computer-mediated human activities, by developing universally accessible and usable products and services and suitable support functionalities in the environment. These products and services must be capable of accommodating individual user requirements in different contexts of use, independent of location, target machine, or runtime environment. Therefore, the approach aiming to grant the use of equipment or services is generalized, seeking to give access to the Information Society as such. Citizens are supposed to live in environments populated with intelligent objects, where the tasks to be performed and the way of performing them are completely redefined, involving a combination of activities of access to information, interpersonal communication, and environmental control. Citizens must be given the possibility of carrying them out easily and pleasantly.

For a thorough discussion of the challenges and benefits of Design for All in the context of ICT, see also the EDeAN White Paper (2005) [3] and the "Report on the impact of technological developments on eAccessibility" [4] of the DfA@eInclusion project. [5]

Benefits and challenges

The European Commission Communication on e-Accessibility, [6] identified a core of practical challenges, as well as market, legal and policy issues towards improving eAccessibility and e-Inclusion in Europe, and elaborated a three-fold approach based on:

In that respect, the challenges that need to be addressed include:

Legislative and regulative background

The present policy context of accessibility in the Information Society in Europe is the i2010 initiative. [7] The "i2010 – A European Information Society for growth and employment" initiative was launched by the European Commission as a framework for addressing the main challenges and developments in the information society and media sectors up to 2010. It promotes an open and competitive digital economy and emphasises ICT as a driver of inclusion and quality of life. The initiative contains a range of EU policy instruments to encourage the development of the digital economy, such as regulatory instruments, research and partnerships with stakeholders.

Equality and non-discrimination

The goal of the European Union Disability Strategy is a society that is open and accessible to all. The barriers need to be identified and removed. The European Union Disability Strategy has three main focuses: co-operation between the Commission and the Member States, full participation of people with disabilities, and mainstreaming disability in policy formulation. Non-discrimination is also one of the general principles of the "Convention on the Rights of Persons with Disabilities", [8] adopted by the United Nations General Assembly on 13 December 2006 and was opened for signatures on 30 March 2007.

Telecommunications and information society

There is a long tradition of European legislation with regard to telecommunications. In 2002, the European Union adopted a new regulatory framework for electronic communications networks and services, covering all forms of fixed and wireless telecoms, data transmission and broadcasting. From a Design for All perspective, the most important Directives are the Directive on a common regulatory framework [9] and the Directive on universal service and users' rights relating to electronic communications networks and services [10] (Universal Service Directive).

Public procurement

Public procurement is an important economic force, and therefore it is an important tool to promote accessibility. The legislative package of public procurement Directives, approved in 2004 by the European Parliament and the EU's Council of Ministers, will help simplify and modernize procurement procedures.

The new directives make it possible to take accessibility needs into account at several stages of a procurement process. It is most convenient to refer to standards when making technical specifications. There are already many CEN, ETSI and ITU standards which can be used for this purpose and many sources which can be useful in practice. Likewise, guidelines like the WAI guidelines, for example, or national guidelines have been used. In the future it will be easier to find suitable standards. Mandate M/376 [11] has been given by the European Commission to the European Standardisation Organisations CEN, CENELEC and ETSI, to come up with a solution for common requirements and conformance assessment.

Not all products are accessible for persons with disabilities. When producing audio books, or certain other accessible works, an additional copy is created, and copyright can be a problem in this situation. On the other hand, copyright is an essential part of the sustainability of a creative society. This conflict of interests must be solved somehow in order to ensure the Information Society is a Society for All. There is international and European legislation in this field. The objectives of the Directive on the harmonisation of certain aspects of copyright and related rights in the information society [12] are to adapt legislation on copyright and related rights to reflect technological developments and to transpose into Community law the main international obligations arising from the two treaties on copyright and related rights adopted within the framework of the World Intellectual Property Organisation (WIPO) [13] in December 1996.

Protection of privacy

The relationship between design and privacy is not necessarily obvious. Modern technology, which is a result of design, is able to collect significant amounts of personal information. The user has an interest in that information being correct and in it being used appropriately. The person may want to keep something confidential and have access to the information that has been collected. In other words, privacy is desired. In 1995 the European Union adopted a Directive on the processing of personal data. [14]

This directive established the basic principles for the collection, storage and use of personal data which should be respected by governments, businesses and any other organizations or individuals engaged in handling personal data. Within the context of Design for All (in ICT), privacy protection is called Privacy by Design.

Relevant guidelines and standards

In the US, Australia, Japan and in the European Union more and more legislative actions are put in place to require public bodies and companies to make sure that their products and services are accessible and usable not only by “standard” users but also by others such as elderly persons or people with an impairment. As it would be unwise to write down technical – and therefore time-bound – requirements into a law, legislative texts preferably refer to (international) standards.

Standardisation: general overview

Standardisation, i.e., in very general terms, producing a "standard" (French: norme, standard; German: Norm; Spanish: norma) is a voluntary action set up in the past, almost uniquely, by commercial partners who believe that the standardisation will permit easier exchanges of products and goods. This implied very often that the acceptance of the standards is also voluntary and triggered by expected commercial benefits. Only to a very limited extent consumer representatives did participate in standardisation. On the other hand, laws in many countries are referring more and more to the required acceptance of several standards (e.g. on safety or on ecological aspects). The net result of this need for standards is that nowadays many standardisation initiatives are stimulated (= subsidised) by public bodies or, in Europe, directly and indirectly by the European Commission. Also many guidelines have been created by stakeholder groups.

As DfA standardisation was explicitly mentioned in the eEurope2002 [15] and i2010 [16] Action Plans of the European Union, several new actions were established since then. Four major recent strategies can be distinguished:

ETSI Guide Human Factors (HF); Guidelines for ICT products and services; "Design for All". [17]

The Web Content Accessibility Guidelines (WCAG) 2.0 [18] is a technical standard that covers a wide range of recommendations for making Web content more accessible. Following these guidelines will make content accessible to a wider range of people with disabilities, including blindness and low vision, deafness and hearing loss, learning disabilities, cognitive limitations, limited movement, speech disabilities, photosensitivity and combinations of these. Following these guidelines will also often make your Web content more usable to users in general.

BS 8878:2010 Web accessibility - Code of Practice [19] provides guidance on how to embed accessibility concerns into organisation's policies and digital production processes. The Standard provides non-technical website owners a better understanding of the value of inclusive design, and a framework for how to use guidelines like WCAG 2.0 to help them create products which are Designed for All. The Standard's lead-author, Jonathan Hassell, has created a summary of BS 8878 to help organisations better understand how the standard can help them.

Application domains

The application domains of Design for All in the context of ICT, practically include every field involving Information and Communication Technologies.

The significance of the application domains reflects their role in establishing a coherent and socially acceptable Information Society, but also the diverse range of human activities affected. The critical application domains for Design for All, can be summarised as follows:

The White Paper "Toward an Information Society for All: An International R&D Agenda" (1998) [20] published by the International Scientific Forum "Towards an Information Society for All" (ISF-IS4ALL), [21] has discussed the significance of these application domains:

"Life-long learning is a critical area where emphasis should be placed, in the "knowledge" society of the future. It entails a continuous engagement in the acquisition of knowledge and skills to facilitate and sustain equitable participation in the Information Society. New technologies may play a catalytic role in providing new educational mechanisms and structures, thus allowing learning to become an inseparable part of life-long human activities in the context of knowledge-intensive learning communities, and social interaction amongst groups of people.

Another important application area and a critical short-term target is the development of general purpose public information systems, terminals and information appliances, (e.g., information kiosks for access to community-wide information services). These are expected to be used in increasingly different contexts, including public places, homes, classrooms, etc., and provide the means for ubiquitous and nomadic access. Environmental control will also become increasingly important. Smart environments will progressively penetrate a wide range of human activities in hospitals, hotels, public administration buildings, etc. Teleoperation of such environments will also gain increasing attention to facilitate responsiveness to unforeseen events, enhanced mobility and security.

Finally, a broad range of transaction services (e.g., banking, advertising, entertainment), social services for the citizens (e.g., administration, health care, education, transport), and electronic commerce applications, will become increasingly important in reshaping business and residential human activities (...) security, privacy and control are central themes in the evolution of a socially acceptable Information Society and should receive immediate attention. At the same time, they will increasingly constitute more complex targets to accomplish, as they span across different levels of the telecommunications infrastructure, from network services to application services (such as business transactions and entertainment), terminals and information appliances."

Education and training

One major lever to improve awareness and practice in Design for All is the development of education and training programs. Professionals are needed who have acquired comprehensive specialist knowledge and skills in Design for All; in addition those professionals who currently work in ICT industry need to acquire additional knowledge and skills concerning Design for All.

Little evidence can be found of university degree programmes that specialize in Design for All (or Universal Design) or that explicitly includes a module about this. [22] This lack was tackled in the project DfA@eInclusion, which devised curricula: [23]

The implementation of such programmes is already under way in a few places, for example at Oslo and Akershus University College of Applied Sciences, [25] the Middlesex University, [26] UK, University of Linz, [27] Austria and the University of Trás-os-Montes e Alto Douro, [28] Portugal. Core topics include an understanding of the principles of human rights, the development of standards, regulations and legislation, the design and development of assistive technologies as well as improved access of mainstream products and services.

Web accessibility is an important component of accessing the information society and information and guidance is offered by the World Wide Web Consortium's Web Accessibility Initiative (WAI) [29] as well as online tutorials (for example, Opera's Web Standards Curriculum [30] ).

The complementary approach of training for professionals in ICT industry has also been tackled by the DfA@eInclusion project. [31] A comprehensive curriculum for such trainings has been recommended and is currently subject to a CEN workshop negotiation. The CEN workshop "Curriculum for training professionals in Universal Design (UD-Prof)" [32] has been implemented in May 2009. Following the general rules for CEN workshops, it offers all interested stakeholders an opportunity to discuss and improve this DfA curriculum for ICT professionals.

Examples of good practice

European Design for all eAccessibility Network

The European Design for All e-Accessibility Network - EDeAN [37] is a network of 160 organisations in European Union member states. The goal of the network is to support all citizens' access to the Information Society. EDeAN provides:

The network is coordinated by the EDeAN Secretariat, which rotates annually and the corresponding National Contact Centres which are the contact points for EDeAN in each EU member state.

Design for All Europe

EIDD - Design for All Europe is a 100% self-financed European organisation that covers the entire area of theory and practice of Design for All, from the built environment and tangible products to communication, service and system design. Originally set up in 1993 as the European Institute for Design and Disability (EIDD),to enhance the quality of life through Design for All, it changed its name in 2006 to bring it into line with its core business. EIDD - Design for All Europe disseminates the application of Design for All to business and administration communities previously unaware of its benefits and currently (2009) has active member organisations in 22 European countries. The aim of EIDD is to encourage active interaction and communication between professionals interested in the theory and practice of Design for All and to build bridges between, on the one hand, these and other members of the design community and, on the other hand, all those other communities where Design for All can make a real difference to the quality of life for everyone.

Examples of EU-funded research projects addressing ICT and inclusion

This is a support project to EDeAN. The project aims to develop an exemplary training course for Design for all targeted to the Industry, course structures and curricula for studying Design for All in undergraduate and postgraduate levels as well as an online knowledge base on Design for All.

The project aims to develop an adaptable web browser interface for people with reduced cognitive skills, which can be used at home and at work.

The project seeks to develop a universal remote console that will allow networked access to everyday appliances in the home.

This project is developing scalable and adaptive ‘add-ons’ which will allow assistive technologies to be integrated into intelligent ICTs for the home.

This project is looking at the next generation of assistive devices which will help hearing-impaired people to participate fully in the Information Society.

CogKnow aims to develop and prototype a cognitive prosthetic device to help those struggling with dementia to perform their daily activities.

The project seeks to mainstream the accessibility of consumer goods and services. The aim is to develop technology platforms that allow elderly and disabled people to continue living in their own homes and stay in their communities.

The project aims to train end-users in standardisation related issues and to enable them to participate in standardisation activities in the area of ICT.

The project aims at creating modeling and simulation supporting tools to optimize user interaction design and accessibility and usability validation process when developing Ambient Assisted Living solutions.

The project aims at further develop Ambient Assisted Living products and services that are affordable, easy to use and commercially viable. The project develops an integrated technological platform that seamlessly links up the different products and services for social inclusion, for support in daily life activities, for early risk detection, for personal protection from health and environmental risks, for support in mobility and displacements within his neighbourhood/town, all of which make a life of freedom worth living within their families and within the society.

See also

Related Research Articles

Section 508 Amendment to the Rehabilitation Act of 1973

In 1998 the US Congress amended the Rehabilitation Act to require Federal agencies to make their electronic and information technology accessible to people with disabilities. Section 508 was enacted to eliminate barriers in information technology, to make available new opportunities for people with disabilities, and to encourage development of technologies that will help achieve these goals. The law applies to all Federal agencies when they develop, procure, maintain, or use electronic and information technology. Under Section 508, agencies must give employees with disabilities and members of the public access to information that is comparable to the access available to others.

Digital divide Inequality of access to information and communication technologies

A digital divide is any uneven distribution in the access to, use of, or impact of information and communications technologies (ICT) between any number of distinct groups, which can be defined based on social, geographical, or geopolitical criteria, or otherwise.

Accessibility design of products or services for people with temporary or permanent impairments

Accessibility in the sense considered here refers to the design of products, devices, services, or environments so as to be usable by people with disabilities. The concept of accessible design and practice of accessible development ensures both "direct access" and "indirect access" meaning compatibility with a person's assistive technology.

Computer accessibility refers to the accessibility of a computer system to all people, regardless of disability type or severity of impairment. The term accessibility is most often used in reference to specialized hardware or software, or a combination of both, designed to enable use of a computer by a person with a disability or impairment. Computer accessibility often has direct positive effects on people with disabilities.

A standards organization, standards body, standards developing organization (SDO), or standards setting organization (SSO) is an organization whose primary activities are developing, coordinating, promulgating, revising, amending, reissuing, interpreting, or otherwise producing technical standards that are intended to address the needs of a group of affected adopters.

Universal design is the design of buildings, products or environments to make them accessible to all people, regardless of age, disability or other factors.

Web accessibility is the inclusive practice of ensuring there are no barriers that prevent interaction with, or access to, websites on the World Wide Web by people with physical disabilities, situational disabilities, and socio-economic restrictions on bandwidth and speed. When sites are correctly designed, developed and edited, generally all users have equal access to information and functionality.

Digital Accessible Information System technical standard for digital audiobooks, periodicals and computerized text

Digital accessible information system (DAISY) is a technical standard for digital audiobooks, periodicals, and computerized text. DAISY is designed to be a complete audio substitute for print material and is specifically designed for use by people with "print disabilities", including blindness, impaired vision, and dyslexia. Based on the MP3 and XML formats, the DAISY format has advanced features in addition to those of a traditional audio book. Users can search, place bookmarks, precisely navigate line by line, and regulate the speaking speed without distortion. DAISY also provides aurally accessible tables, references, and additional information. As a result, DAISY allows visually impaired listeners to navigate something as complex as an encyclopedia or textbook, otherwise impossible using conventional audio recordings.

Universal usability refers to the design of information and communications products and services that are usable for every citizen. The concept has been advocated by Professor Ben Shneiderman, a computer scientist at the Human-Computer Interaction Lab at the University of Maryland, College Park. He also provided a more practical definition of universal usability – "having more than 90% of all households as successful users of information and communications services at least once a week." The concept of universal usability is closely related to the concepts of universal design and design for all. These three concepts altogether cover, from the user's end to the developer's end, the three important research areas of information and communications technology (ICT): use, access, and design.

The Web Content Accessibility Guidelines (WCAG) are part of a series of web accessibility guidelines published by the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C), the main international standards organization for the Internet. They are a set of recommendations for making Web content more accessible, primarily for people with disabilities—but also for all user agents, including highly limited devices, such as mobile phones. WCAG 2.0, was published in December 2008 and became an ISO standard, ISO/IEC 40500:2012 in October 2012. WCAG 2.1 became a W3C Recommendation in June 2018.

In 2003 and following years, initiatives were instituted to improve internet access for people with disabilities in the Philippines. These measures were inspired by the UNESCAP "Asia-Pacific Decade for Disabled Persons" (1993–2002). Key organizations included the government body National Council for the Welfare of Disabled Persons (Philippines) and the private sector body Philippine Web Accessibility Group (PWAG). The "Disabled Friendly Website Awards" were launched to encourage web designers to incorporate universal access. Since 2009 unhampered access to Information and Communications Technology (ICT) has been in the second National Human Rights Action Plan of the Philippine government.

Accessible tourism Ongoing endeavour to ensure tourist destinations, products and services are accessible to all people

Accessible tourism is the ongoing endeavour to ensure tourist destinations, products and services are accessible to all people, regardless of their physical limitations, disabilities or age. It encompasses publicly and privately owned tourist locations. The term has been defined by Darcy and Dickson as:

Accessible tourism enables people with access requirements, including mobility, vision, hearing and cognitive dimensions of access, to function independently and with equity and dignity through the delivery of universally designed tourism products, services and environments. This definition is inclusive of all people including those travelling with children in prams, people with disabilities and seniors.

CEN/CENELEC Guide 6: Guidelines for standards developers to address the needs of older persons and persons with disabilities is a document for participants in standardisation activities at CEN and CENELEC that contains guidance for the creation and the revision of standards to ensure greater accessibility of products and services. The document is a "Guide", in other words, not a European Standard (EN). The guide is identical to ISO/IEC Guide 71 and was adopted by both the CEN Technical Board and the CENELEC Technical Board, and published in January 2002. The adoption of CEN/CENELEC Guide 6 resulted from a European mandate to the European standardisation organisations, and the European Commission is funding projects to promote the use of the Guide.

Lisa Seeman is an inventor and an entrepreneur and has been instrumental in creating standards for interoperability and accessibility.

ViPi project

Virtual Portal for Impaired Groups Interaction (ViPi) is a project partially funded by the European Union (EU) under the Lifelong Learning Programme 2007–2013, subprogramme KA3 ICT. The project commenced on 1 January 2011 and has 36 months duration. The main vision of the project is to provide alternative and creative solutions for the employment of People with Disabilities (PwD) by delivering a "one-stop-shop" interactive portal and learning environment comprising: 1) a multilingual platform, 2) an embedded social community, 3) accessible content for PwD and trainers, etc. The project will bring together key stakeholders and gatekeepers in order to address the lack of specific training support or material for PwD and their trainers by providing a set of applications and services that will be available via a complete educational framework, taking into account interaction possibilities offered by web 2.0 and localised, tested and assessed with different end-user communities.

Text to speech in digital television refers to digital television products that use speech synthesis to enable access by blind or partially sighted people. By combining a digital television solution with a speech synthesis engine, blind and partially sighted people are able to access information that is displayed to other users visually on the screen and therefore can operate the menus and electronic program guides of the receiver.

The Inclusive Design Research Centre (IDRC) is a research and development centre at OCAD University in Toronto, Canada. The centre defines inclusive design as that which "considers the full range of human diversity with respect to ability, language, culture, gender, age and other forms of human difference." The research centre is directed by Jutta Treviranus. In 2011 the centre launched a Master of Design in Inclusive Design.

Jutta Treviranus Canadian academic

Jutta Treviranus is a full Professor at the Ontario College of Art and Design University (OCADU) in Toronto, Canada. She is the Director and Founder of the Inclusive Design Research Centre (IDRC) and the Inclusive Design Institute (IDI).

In 2019, the European Accessibility Act became law. This directive aims to improve the trade between members of the EU for accessible products and services, by removing country specific rules. Businesses benefits from having a common set of rules within the EU, which should facilitate easier cross-border trade. It should also allow a greater market for companies providing accessible products and services. Persons with disabilities and elderly people will benefit from having more accessible products and services in the market. An increased market size should produce more competitive prices. There should be fewer barriers within the EU & more job opportunities as well.

EN 301 549 is an EU digital accessibility standard which sets requirements for the public procurement of ICT products and services in Europe. Under the Web Accessibility Directive, public procurement refers to the purchase of goods, services, and works by governments and state-owned entities. Under the European Accessibility Act, almost all organizations, including private enterprises, will need to comply.

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