Southeastern (train operating company, 2006–2021)

Last updated

Southeastern
Southeastern-toc-logo-light.svg
Southeastern 375812 at Bromley South.jpg
Class 375 at Bromley South in August 2020
Overview
Franchise(s) Integrated Kent
1 April 2006 - 16 October 2021
Main region(s) Greater London, Kent
Other region(s) East Sussex
Fleet size
Stations called at180
Stations operated164
Parent company Govia (joint venture between the Go-Ahead Group (owning 65%) and the French company Keolis (35%)
Reporting mark SE
Predecessor South Eastern Trains
Successor Southeastern (SE Trains Limited)
Other
Website www.southeasternrailway.co.uk
Route map
Southeastern TOC route map 2010.svg

London & South Eastern Railway Limited, [1] trading as Southeastern, was a British train operating company owned by Govia that operated passenger rail services in South East England. It was the key operator of commuter and regional services in South East London and Kent, and also served parts of East Sussex.

Contents

Southeastern commenced operations on 1 April 2006 as the franchisee for the new Integrated Kent franchise (IKF), replacing the publicly owned South Eastern Trains on the former South Eastern franchise. Initially set to operate the franchise for a period of eight years, the company received numerous extensions and was at one point contracted to operate through to 2022. [2] However, the franchise was terminated early after it was discovered that the company had held onto £25 million of unaccounted-for taxpayer money. On 16 October 2021, operations were transferred to the Department for Transport-owned operator SE Trains, which also trades as Southeastern. [3]

Overview

Southeastern served the main London stations of Charing Cross, Victoria, Cannon Street, London Bridge, Waterloo East and St Pancras. The Southeastern network has a route mileage of 540, with 179 stations. About 70% of its services run to and from London. [4]

Southeastern trains operated on three main routes: the South Eastern Main Line from London Cannon Street and London Charing Cross to Dover via Sevenoaks; the Chatham Main Line between London Victoria and Dover/Ramsgate via the Medway towns; and High Speed 1 from London St Pancras. On 14 December 2009, Southeastern launched full operations of its high-speed services using a purpose-built fleet of British Rail Class 395 high speed trains. Southeastern operated special high speed services using its Class 395s during the 2012 Summer Olympics and Paralympics under the Olympic Javelin brand.

Southeastern operated numerous commuter services that served South-East and South London as well as Kent, many of which came under the Metro brand. Between March 2009 and May 2012, due to substantial reconstruction work at London Blackfriars as part of the Thameslink Programme, Southeastern services that previously terminated at Blackfriars, mostly from Sevenoaks via the Catford loop, were extended to Kentish Town, St Albans, Luton or Bedford. During 2016, Transport for London (TfL) proposed to take over several Southeastern-ran commuter services within the city. However, the planned redistribution was not approved by the British government. Despite this decision, in the late 2010s, several services formerly operated by Southeastern were reorganised as Thameslink routes, including services to Sevenoaks and Gillingham.

It was owned by Govia, a joint venture between Go-Ahead Group and Keolis, which also operates the neighbouring Southern franchise that overlapped with Southeastern in some western areas.

History

Map of the Southeastern network (click to expand) Southeastern network.svg
Map of the Southeastern network (click to expand)
Class 375 Electrostar in the old livery NewCross-375913-01.jpg
Class 375 Electrostar in the old livery

During December 2003, the Strategic Rail Authority announced that Danish State Railways/Stagecoach, FirstGroup, Govia and MTR/Sea Containers had been shortlisted to bid for the new Integrated Kent franchise, which would replace the South Eastern franchise and include services on High Speed 1 operating from St Pancras. [5] In November 2005, the Department for Transport (DfT) announced Govia had been awarded the franchise; the services operated by South Eastern Trains were transferred to Southeastern on 1 April 2006. [6] [7] [8]

During November 2007, the second phase of High Speed 1 was opened to traffic, resulting in the freeing up of train paths on the traditional network previously used by Eurostar, which permitted Southeastern to increase certain services two months later. [9] During December 2008, as part of the franchise agreement, responsibility for the Redhill to Tonbridge Line was transferred to Southern. [10]

On 14 December 2009, Southeastern launched full operations of its high-speed services using its newly procured fleet of British Rail Class 395 high speed trains. [10] [11] Seven million journeys were recorded on in the first year of this service's operation. [12] The introduction of Southeastern's high-speed services was typically regarded as successful, achieving good reliability and passenger satisfaction figures, as well as being credited for an increase in passenger numbers above that already being experienced on the Kent network. [13] [14]

The initial terms of the franchise had included a period of eight years, along with a two-year option dependent on performance targets being met. During March 2011, having fulfilled these performance criteria, it was announced that the DfT had granted Govia a two-year franchise extension until March 2014. [15]

During March 2009, the bay platforms at London Blackfriars were temporarily closed for reconstruction as part of the Thameslink Programme; accordingly, Southeastern services that previously terminated at Blackfriars, mostly from Sevenoaks via the Catford loop, were extended to Kentish Town, St Albans, Luton or Bedford. [16] When the station fully reopened with new bay platforms in May 2012, these services continued to run, but in the evening and on weekends (when the station had been closed), instead of terminating at Victoria, services terminated at Blackfriars.[ clarification needed ] [17]

Following the DfT review after the cancellation of the InterCity West Coast franchise process in 2012, extensions were granted to the franchises due for renewal in the near future. In 2013, the coalition government opted to extend Southeastern's franchise without competitive tender from March 2014 to June 2018, [18] [19] [20] and in 2016 further extended it until December 2018. [21] [22] The Invitation to Tender was to be released in September 2017 for contract award in August 2018. [23]

Amidst the 2016–18 United Kingdom rail strikes that impacted numerous train operators across the nation, Southeastern cleaning staff, outsourced to employment agency Wettons, voted to stage industrial action in a dispute over pay and working conditions in September 2017. [24] [25] A strike, which involved Wettons cleaning staff affiliated with the National Union of Rail, Maritime and Transport Workers (RMT), took place on 19 October 2017 and lasted for 24 hours. [26] [27] There was no further industrial action, although negotiations between the RMT, Southeastern and Wettons continued for some time.[ needs update ]

As part of the 2018 Thameslink Programme, several of the routes formerly operated by Southeastern changed into Thameslink routes, including services to Sevenoaks and Gillingham. These services using the Class 700 now run from Bedford through the London Core via London Bridge and on to the Kent Main Line or the North Kent Line.[ citation needed ]

Development of future franchise

During January 2016, Transport for London (TfL) announced its intention to take over the London suburban parts of the franchise from 2018, integrating the routes into a proposed metro network. [28] [29] However, in December 2016, Transport Secretary Chris Grayling rejected this proposed reorganisation; the decision was quickly condemned by Mayor of London Sadiq Khan. [30] [31]

In June 2017, the DfT announced that four parties, comprising an Abellio/East Japan Railway Company/Mitsui consortium, incumbent Govia, Stagecoach and Trenitalia, had been shortlisted to bid for the next South Eastern franchise. [32] [33] On 10 August 2017, Trenitalia withdrew its interest in the franchise. [34] During November 2017, the Invitation to Tender for the next franchise was issued. [35] During February 2018, Alstom joined Stagecoach's bid. [36]

The bid evaluation process was protracted, contributing to short term extensions of the franchise to the incumbent operator. [37] [38] [39] The franchise competition was cancelled on 7 August 2019 and the DfT instead took up a further extension and the operator was to run services until 31 March 2020. [40] [41] However, a new contract was then agreed on 30 March 2020, running up to 16 October 2021, with a possible extension to 31 March 2022. [2] [42]

Termination of franchise

During September 2021, the DfT announced it would be terminating Govia's South Eastern franchise after revenue declaration discrepancies involving £25 million of public money were discovered. Secretary of State for Transport Grant Shapps stated that this was a serious breach of the "good faith" obligation in the franchise agreement. [3] [43] [44] Following the announcement, shares in Go-Ahead Group (joint owner of Govia) fell 22% and their Chief Financial Officer resigned. [43] During December 2021, Go-Ahead issued an admission of "serious errors and failures", while the trading of its shares on the London Stock Exchange was suspended as the company was unable to publish financial results. [45]

In February 2022, Go-Ahead announced the outcome of investigations into the termination of the franchise; it found that "serious errors had been made” since 2006, with the expected cost to the company to be over £80 million. [46] [47] The amount owed to the DfT was increased to £51.3 million, with errors dating back to the start of the franchise in 2006. [46] [47] Go-Ahead also stated that they expect to have to pay a fine to the DfT, setting aside up to £30 million for this. [48] Go-Ahead also stated that they may also owe DfT an additional £21.3 million, related to a dispute over profit sharing. [47] In March 2022, the government imposed a £23.5 million penalty in addition to the £64 million that it is seeking to recover from the former operator. [49]

On 17 October 2021, Southeastern (SE Trains Limited) took over the franchise as an operator of last resort. [43] [50]

Southeastern sub-brands

Southeastern High Speed
BSicon KINTa violet.svg
St Pancras International Underground no-text.svg Eurostar icon RDT (2023).svg
BSicon INT violet.svg
Stratford International DLR no-text roundel.svg
BSicon ABZgl violet.svg
BSicon STR+r violet.svg
BSicon INT-L violet.svg
BSicon KINTa-R.svg
BSicon KSTRe violet.svg
Ebbsfleet International
BSicon STR violet.svg
BSicon BHF.svg
Gravesend
BSicon STR violet.svg
BSicon BHF.svg
Strood
BSicon eHST+l.svg
BSicon STR violet.svg
BSicon KRZo.svg
BSicon ABZgr.svg
BSicon eKHSTe.svg
BSicon STR violet.svg
BSicon STR.svg
BSicon STR violet.svg
BSicon BHF.svg
Rochester
BSicon STR violet.svg
BSicon BHF.svg
Chatham
BSicon STR violet.svg
BSicon BHF.svg
Gillingham
BSicon STRc2 violet.svg
BSicon STR3 violet.svg
BSicon BHF.svg
Rainham
BSicon STR+1 violet.svg
BSicon STRc4 violet.svg
BSicon BHF.svg
Sittingbourne
BSicon STR violet.svg
BSicon BHF.svg
Faversham
BSicon STR violet.svg
BSicon BHF.svg
Whitstable
BSicon STR violet.svg
BSicon eHST.svg
BSicon STR violet.svg
BSicon BHF.svg
Herne Bay
BSicon STR violet.svg
BSicon BHF.svg
Birchington-on-Sea
BSicon STR violet.svg
BSicon eHST.svg
BSicon STR violet.svg
BSicon BHF.svg
Margate
BSicon STR violet.svg
BSicon BHF.svg
Broadstairs
BSicon STR violet.svg
BSicon eHST.svg
BSicon STR violet.svg
BSicon BHF.svg
Ramsgate
BSicon KINTa.svg
BSicon KSTRe violet.svg
BSicon STR.svg
Ashford International
BSicon ABZgl.svg
BSicon BHFq.svg
BSicon ABZgr.svg
Canterbury West
BSicon STR.svg
BSicon BHF.svg
Sandwich
BSicon STR.svg
BSicon BHF.svg
Deal
BSicon STR.svg
BSicon BHF.svg
Walmer
BSicon STR.svg
BSicon BHF.svg
Martin Mill
BSicon BHF.svg
BSicon STR.svg
Folkestone West
BSicon BHF.svg
BSicon STR.svg
Folkestone Central
BSicon STRl.svg
BSicon BHFq.svg
BSicon STRr.svg
Dover Priory
BSicon STRq violet.svg
High Speed 1
BSicon eHSTq.svg
Station with limited or peak-hour-only High Speed service
A Class 395 at St Pancras railway station in 2012 Javelin train at St Pancras International by interbeat.jpg
A Class 395 at St Pancras railway station in 2012
Off-peak journey times from Kent towns to London using classic lines and High Speed 1 in October 2012 HS1 Southeastern Journey Times.PNG
Off-peak journey times from Kent towns to London using classic lines and High Speed 1 in October 2012

Highspeed

Southeastern introduced a full timetable of domestic high-speed services branded Southeastern Highspeed over High Speed 1 between London St Pancras and Ashford International on 13 December 2009; a limited preview service had been running since 29 June 2009. [51] High-speed trains use High Speed 1 calling at Stratford International and Ebbsfleet International. Trains from London to the Medway towns and Faversham leave the high-speed line at Ebbsfleet and continue via the North Kent line and Chatham Main Line. Trains for Dover Priory and Margate leave the high-speed line at Ashford International. A limited peak-hour service now also operates between St Pancras and Maidstone West via Ebbsfleet and Strood.[ citation needed ]

When bidding for the franchise, Southeastern made a point of advertising part-owner SNCF's experience operating integrated high-speed train services on the French TGV network. [52] A fleet of 29 six-coach Shinkansen-derived high-speed 'A-trains' were built in Japan by Hitachi for this route. [53] Known as Class 395, this was Hitachi's first train sale in Britain. The colour scheme for the high-speed trains' livery was dark blue. The services were marketed as Southeastern Highspeed, and some of the trains were named after British Olympians such as Steve Redgrave and Ben Ainslie. [54] [55]

At the same time, there was the largest change to the timetable in the area in 40 years. With the fast trains now travelling over High Speed 1, the Charing Cross to Ashford stopping service was extended to Dover, Canterbury and Ramsgate. Fares for journeys that included the High Speed 1 section of line (between St Pancras International and Gravesend) generally included a surcharge. [56]

Javelin shuttle

Southeastern operated special high speed services using the Class 395 during the 2012 Summer Olympics and Paralympics, branded as the Olympic Javelin [57] or Javelin. [58] [59] As a result, the class is still sometimes referred to as the Javelin. [60] [61]

Announced as part of the successful London 2012 Olympic bid, it was an integral part of a plan to improve public transport in London in readiness for the Olympics, an area of the bid that was initially regarded as being poor by the International Olympic Committee (IOC). [62] The British Olympic Association applied to register Javelin as a UK trademark on 19 July 2005 and this was granted on 2 June 2006. [63]

The service ran for the duration of both games, between St Pancras International station and Ebbsfleet International station, via Stratford International station, which is close to the Olympic Park. [64] Eight trains per hour ran between St Pancras and Ebbsfleet, calling at Stratford, replacing the usual East Kent highspeed service. Two of these were extended to Ashford and one to Faversham. Between 11pm and 1am the service between St Pancras and Ebbsfleet was increased to twelve per hour. [65]

At St Pancras, there is an interchange with the London Underground and with trains to/from the Midlands, Scotland, and the North of England. For track capacity reasons, Eurostar trains, which have never called at Stratford, did not do so during the games. [64] [ failed verification ] It was expected that over 80% of Olympic spectators would travel to and from the venues by rail. Services to the Olympic Park were planned to offer a total capacity of 240,000 travellers per hour, some 25,000 of whom were expected to use the Javelin service. [66]

Mainline

Southeastern was the key operator for Kent, and also serves East Sussex. 'Mainline' services connect central London with Dover, Folkestone, Hastings, Royal Tunbridge Wells, Ramsgate, Chatham, Maidstone and Canterbury. The backbone fleet on these services is the Class 375 Electrostar, although Class 377 Electrostars and Class 465/9 Networkers are also used on some routes.

In December 2009, Southeastern saw 'Highspeed' trains stopping at 'Mainline' stations, and some longer timings on 'Mainline' services as trains called at more stations.[ citation needed ] Services to Tonbridge were maintained at six trains per hour off-peak, two per hour going forward to Ashford and beyond, two per hour to Hastings, and two per hour terminating at Tunbridge Wells. With high-speed services reaching Faversham, the half-hourly Victoria to Faversham stopping service was replaced with an hourly service to Gillingham and additional stops on the "fast" services to London Victoria. On the Maidstone East Line, services from London Cannon Street to Ashford International via Maidstone East and from London Victoria to Maidstone East and to Canterbury West via Ashford were replaced by a half-hourly Victoria to Ashford service. The Strood to Paddock Wood service was extended to Tonbridge. The Sittingbourne to Sheerness on Sea branch line also comes under 'Mainline' services,[ citation needed ] using Class 375 Electrostars which replaced Class 466 Networkers. Mainline services use a dark blue livery, similar to that of the "Javelin" high-speed trains.

Metro

Southeastern served South-East London, South London and on into Kent, its central stations being London Blackfriars, London Bridge, Charing Cross, Cannon Street, London Victoria and Waterloo East. 'Metro' trains served Greenwich, New Cross, Lewisham, Dartford, Gravesend, Woolwich Arsenal, Hayes, Peckham Rye, Bromley South, Bickley, Bexleyheath, Petts Wood, Orpington and Sevenoaks. [67] Southeastern ran Class 376 Electrostar, and Class 466 and Class 465 Networkers for 'Metro' services, although a Class 375 Electrostar was used on occasion. The livery for these was white with the Southeastern logo, which was also formerly used for "Mainline" services.

Routes

As of August 2023, the weekday off-peak service pattern, with frequencies in trains per hour (tph), was: [68]

High Speed 1
RoutetphCalling at
London St Pancras International to Ramsgate via Faversham1 Stratford International, Ebbsfleet International, Gravesend, Strood, Rochester, Chatham, Gillingham, Rainham, Sittingbourne, Faversham, Whitstable, Herne Bay, Birchington-on-Sea, Margate, Broadstairs
Supplemented during peak hours with an hourly service to Faversham.
London St Pancras International to Ramsgate via Ashford International1 Stratford International, Ebbsfleet International, Ashford International, Folkestone West, Folkestone Central,

Dover Priory, Martin Mill, Walmer, Deal, Sandwich

London St Pancras International to Margate via Canterbury West1 Stratford International, Ebbsfleet International, Ashford International, Canterbury West, Thanet Parkway, Ramsgate, Broadstairs
Chatham Main Line
RoutetphCalling at
London Victoria to Ramsgate via Faversham1 Bromley South, Longfield (London-bound only), Meopham (London-bound only), Rochester, Chatham, Gillingham, Rainham, Sittingbourne, Faversham, Whitstable, Chestfield & Swalecliffe, Herne Bay, Birchington-on-Sea, Westgate-on-Sea, Margate, Broadstairs, Dumpton Park
London Victoria to Dover Priory via Faversham1Bromley South, Longfield (Dover-bound only), Meopham (Dover-bound only), Rochester, Chatham, Gillingham, Rainham, Newington, Sittingbourne, Teynham, Faversham, Selling, Canterbury East, Bekesbourne, Adisham, Aylesham, Snowdown, Shepherds Well, Kearsney
London Victoria to Gillingham 1 Denmark Hill, Bromley South, St Mary Cray, Swanley, Farningham Road, Longfield, Meopham, Sole Street, Rochester, Chatham
Sittingbourne to Sheerness-on-Sea (branch line)1 Kemsley, Swale, Queenborough
Maidstone Line
RoutetphCalling at
London Victoria to Ramsgate via Maidstone East1 Bromley South, Swanley, Otford, Borough Green & Wrotham, West Malling, Maidstone East, Bearsted, Hollingbourne, Harrietsham, Lenham, Charing, Ashford International, Wye, Chilham, Chartham, Canterbury West, Sturry, Minster
London Victoria to Ashford International via Maidstone East1Bromley South, St Mary Cray, Swanley, Otford, Kemsing, Borough Green & Wrotham, West Malling, East Malling, Barming, Maidstone East, Bearsted
South Eastern Main Line
RoutetphCalling at
London Charing Cross to Ramsgate via Tonbridge1 Waterloo East, London Bridge, Sevenoaks, Tonbridge, Paddock Wood, Marden, Staplehurst, Headcorn, Pluckley, Ashford International, Westenhanger, Sandling, Folkestone West, Folkestone Central, Dover Priory, Martin Mill, Walmer, Deal, Sandwich
London Charing Cross to Hastings 1Waterloo East, London Bridge, Orpington, Sevenoaks, Tonbridge, High Brooms, Tunbridge Wells, Wadhurst, Battle, St Leonards Warrior Square
1Waterloo East, London Bridge, Orpington, Sevenoaks, Hildenborough, Tonbridge, High Brooms, Tunbridge Wells, Frant, Wadhurst, Stonegate, Etchingham, Robertsbridge, Battle, Crowhurst, West St Leonards, St Leonards Warrior Square

One early morning service (the 0616) starts back from Ore, the only Southeastern service to serve the station

London Charing Cross to Tunbridge Wells 2Peak Hours only: Waterloo East, London Bridge, Orpington, Sevenoaks, Hildenborough, Tonbridge, High Brooms
Medway Valley Line
RoutetphCalling at
Strood to Tonbridge 1 Cuxton, Halling, Snodland, New Hythe, Aylesford, Maidstone Barracks, Maidstone West, East Farleigh, Wateringbury, Yalding, Beltring, Paddock Wood
Supplemented during peak hours with an hourly service to Maidstone West.
Metro - North Kent Line
RoutetphCalling at
London Cannon Street to London Cannon Street via Greenwich (clockwise)2 London Bridge, Deptford, Greenwich, Maze Hill, Westcombe Park, Charlton, Woolwich Dockyard, Woolwich Arsenal, Plumstead, Abbey Wood, Belvedere, Erith, Slade Green...

Services continue to/from London Cannon Street via Sidcup (see below).

London Charing Cross to Dartford via Blackheath and Abbey Wood2 Waterloo East, London Bridge, Lewisham, Blackheath, Charlton, Woolwich Dockyard, Woolwich Arsenal, Plumstead, Abbey Wood, Belvedere, Erith, Slade Green, Dartford
Metro - Bexleyheath Line
RoutetphCalling at
London Charing Cross to Dartford via Bexleyheath2 Waterloo East, London Bridge, Lewisham, Blackheath, Kidbrooke, Eltham, Falconwood, Welling, Bexleyheath, Barnehurst
London Victoria to Dartford via Bexleyheath2 Denmark Hill, Peckham Rye, Nunhead, Lewisham, Blackheath, Kidbrooke, Eltham, Falconwood, Welling, Bexleyheath, Barnehurst
Metro - Sidcup Line
RoutetphCalling at
London Cannon Street to London Cannon Street via Sidcup (anticlockwise)2 London Bridge, New Cross, St Johns, Lewisham, Hither Green, Lee, Mottingham, New Eltham, Sidcup, Albany Park, Bexley, Crayford, Slade Green...
Services continue to/from London Cannon Street via Greenwich (see above).
London Charing Cross to Gravesend via Sidcup2Waterloo East, London Bridge, Hither Green, Lee, Mottingham, New Eltham, Sidcup, Albany Park, Bexley, Crayford, Dartford, Stone Crossing, Greenhithe, Swanscombe, Northfleet
Metro - South Eastern Main Line
RoutetphCalling at
London Cannon Street to Orpington via Grove Park2 London Bridge, New Cross, St Johns, Lewisham, Hither Green, Grove Park, Elmstead Woods, Chislehurst, Petts Wood
London Charing Cross to Sevenoaks via Grove Park2 Waterloo East, London Bridge, Hither Green, Grove Park, Elmstead Woods, Chislehurst, Petts Wood, Orpington, Chelsfield, Knockholt, Dunton Green
Grove Park to Bromley North (branch line)3 Sundridge Park
Metro - Hayes Line
RoutetphCalling at
London Cannon Street to Hayes 2 London Bridge, New Cross, St Johns, Lewisham, Ladywell, Catford Bridge, Lower Sydenham, New Beckenham, Clock House, Elmers End, Eden Park, West Wickham
Supplemented during peak hours with a half-hourly service from London Charing Cross, additionally calling at Waterloo East and skipping New Cross, St Johns and Lewisham.
Metro - Chatham Main Line
RoutetphCalling at
London Victoria to Orpington via Beckenham Junction2 Brixton, Herne Hill, West Dulwich, Sydenham Hill, Penge East, Kent House, Beckenham Junction, Shortlands, Bromley South, Bickley, Petts Wood
Supplemented during peak hours with a half-hourly service to Bromley South.

Ticketing

At the time of its franchise ending in 2021, Oyster cards were valid from all Zone 1–9 stations served by the company, the travelcard zones having been extended to include stations such as Dartford after an initial outcry by passengers being required to travel to Zone 6 stations such as Slade Green, Barnehurst or Crayford to "tap in" before continuing on their journey. Travelcards (including on Oyster) are however were not valid on High-Speed services, except between St Pancras International and Stratford International at a special pay-as-you-go fare.

Performance

During late 2010, the company faced a barrage of criticism for its performance during extreme weather conditions in the south-east of England [69] and there are also allegations[ by whom? ] that Southeastern deliberately runs reduced services to skew its official performance figures. [70]

In 2014, a survey of UK rail passenger satisfaction showed Southeastern to be the lowest-rated train operating company, with just forty per cent of passengers believing that good service is provided and a rating of only one out of five for value for money. Southeastern claimed that the reason for this is that people dislike going to work and that if the survey were to be retaken on a "sunny summer's day" the outcome would be better for the company.[ citation needed ]

In a survey (Best and worst UK train companies) carried out in February 2015 by Which? magazine, Southeastern continued to rank poorly, rated as the second-worst UK train operating train companies customer score of just 44%. This was narrowly ahead of Govia Thameslink Railway, with 43%. Southeastern also achieved only 2/5 or 3/5 star ratings across the six specific categories assessed in the survey (such categories included Punctuality, Reliability and Cleanliness of toilets). [71]

Southeastern performed poorly in performance and passenger satisfaction in 2016, with the 2016 survey by Which? magazine finding Southeastern to be the joint-worst performing train operating company in Britain, with a customer score of just 46%. [72] The Spring 2016 National Rail Passenger Survey further underlined Southeastern's continuing poor performance and passenger satisfaction. [73] The company issued a joint response with Network Rail on the day of publication, primarily blaming outside factors and survey methodology. [74] The 2016 Which? figures were backed up by the 2016 Transport Focus survey, which placed Southeastern joint bottom in satisfaction on service delivery. [75] Satisfaction with the frequency of services declined year on year from 73% to 56%, and satisfaction with ticket value scored 30%, the lowest of any operator in the country. [75]

In the Autumn 2019 National Rail Passenger Survey, 81% of passengers using Southeastern services were satisfied with their journeys. This was the company's highest score for six years and an increase of 3% on the previous year. [76]

Rolling stock

Southeastern operated a fleet of approximately 400 trains, all of which are electric multiple units and have been taken over by its successor Southeastern.

Fleet at end of franchise

FamilyClassImageTypeTop speedNumberCarriagesRoutes operatedBuiltOperated from
mphkm/h
Bombardier Electrostar 375 375614 Dover Priory to Victoria at Denmark Hill 2K52 (34029052932).jpg EMU 100160103Main line routes1999–20052006
1024
Southeastern Class 375-3 SE Refurb.png
Southeastern Class 375-7-8 SE Refurb.png
376 376033 in South East London.JPG 75120365Metro routes2004–20052006
Southeastern Class 376.png
377/1 Southeastern 375501 at Victoria.jpg 10016024Main line routes20032017
377/5 232008-20092016-2017
Southeastern Class 377-5.png
Hitachi AT300 395 Javelin 395023 at Dover Priory.jpg 140225296 High Speed 1 services2007–20092009
Hitachi Class 395.png
Networker 465 20200916 Southeastern 465152.jpg 751201474Main line and metro routes1991–19942006
Southeastern Class 465.png
466 Charing Cross morning (48786460742).jpg 432Metro and limited main line routes.1993–19942006
Southeastern Class 466.png
Desiro City 707 City Beam 707009 & 010 Hither Green 160921.jpg 10016114 [77] 5Metro routes2015–20182021
Class 707 Southeastern Diagram.png

Past fleet

The transfer of some routes to Southern and Thameslink allowed Southeastern to withdraw its small fleet of Class 508 EMUs and replace them with Networker stock cascaded from other services.

Family Class  Image Type Top speed  Number  Cars  Routes operated  Built  Withdrawn 
 mph  km/h 
BREL 1972 508/2 Hugh llewelyn 508 203 (6431084057).jpg EMU 75120123Rural routes (mainly branches)1979–19802008
Class 508 South Eastern Diagram.png

Driver depots

Southeastern's drivers were based at the following locations; [78]

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Southern is the brand name used by the Govia Thameslink Railway (GTR) train operating company on the Southern routes of the Thameslink, Southern and Great Northern franchise in England. It is a subsidiary of Govia, a joint venture between transport groups Go-Ahead and Keolis, and has operated the South Central franchise since August 2001 and the Gatwick Express service since June 2008. When the passenger rail franchise was subsumed into GTR, Southern was split from Gatwick Express and the two became separate brands, alongside the Thameslink and Great Northern brands.

<span class="mw-page-title-main">St Pancras railway station</span> Railway terminus in central London

St Pancras railway station, officially known since 2007 as London St Pancras International, is a major central London railway terminus on Euston Road in the London Borough of Camden. It is the terminus for Eurostar services from Belgium, France and the Netherlands to London. It provides East Midlands Railway services to Leicester, Corby, Derby, Sheffield and Nottingham on the Midland Main Line, Southeastern high-speed trains to Kent via Ebbsfleet International and Ashford International, and Thameslink cross-London services to Bedford, Cambridge, Peterborough, Brighton, Horsham and Gatwick Airport. It stands between the British Library, the Regent's Canal and London King's Cross railway station, with which it shares a London Underground station, King's Cross St Pancras.

<span class="mw-page-title-main">South Eastern Trains</span> Former British train operator

South Eastern Trains was a publicly owned train operating company that operated the South Eastern Passenger Rail Franchise between November 2003, when it took over from Connex South Eastern, and 1 April 2006, when Southeastern began operating the new Integrated Kent franchise.

<span class="mw-page-title-main">Chatham Main Line</span> Main railway line in south-east England

The Chatham Main Line is a railway line in England that links London Victoria and Dover Priory / Ramsgate, travelling via Medway.

<span class="mw-page-title-main">Gillingham railway station (Kent)</span> British railway station in Kent

Gillingham railway station is on the Chatham Main Line in England, serving the town of Gillingham, Kent. It is 35 miles 75 chains (57.8 km) down the line from London Victoria and is situated between Chatham and Rainham.

<span class="mw-page-title-main">Ebbsfleet International railway station</span> Railway station in Kent, England

Ebbsfleet International railway station is in Ebbsfleet Valley, Kent, 10 miles east of London, England, near Dartford and the Bluewater shopping centre to the west and Gravesend to the east. The station, part of the Thames Gateway urban regeneration project, is on the High Speed 1 (HS1) rail line, 400 metres south-west of Northfleet railway station, off the A2 trunk road, 5 mi (8.0 km) from its junction with the M25 motorway. It served as a primary park-and-rail service for the London 2012 Olympics.

The Southern Region was a region of British Railways from 1948 until 1992 when railways were re-privatised. The region ceased to be an operating unit in its own right in the 1980s. The region covered south London, southern England and the south coast, including the busy commuter belt areas of Kent, Sussex and Surrey. The region was largely based upon the former Southern Railway area.

Govia is a transport company based in the United Kingdom. It was formed in November 1996 as a joint venture between Go-Ahead Group (65%) and Keolis (35%) to bid for rail franchises during the privatisation of British Rail.

<span class="mw-page-title-main">First Capital Connect</span> Former British train operating company

First Capital Connect (FCC) was a British train operating company, owned by FirstGroup, that operated the Thameslink and Great Northern sectors from April 2006 to September 2014 which later became the Thameslink, Southern and Great Northern (TSGN) franchise.

<span class="mw-page-title-main">Thameslink (train operating company, 1997–2006)</span>

Thameslink was a train operating company in the United Kingdom owned by Govia that operated the Thameslink franchise between March 1997 and March 2006.

<span class="mw-page-title-main">Great Northern route</span> Suburban rail service in Great Britain

The Great Northern route is the name given to suburban rail services run on the southern end of Britain's East Coast Main Line and its associated branches. Services operate to or from London King's Cross and London Moorgate in London. Destinations include Hertford North, Welwyn Garden City, Stevenage, and Cambridge, and in peak hours, additional services run to Peterborough and King's Lynn. Services run through parts of Greater London, Hertfordshire, Bedfordshire, Cambridgeshire, and Norfolk.

<span class="mw-page-title-main">British Rail Class 395</span> High speed passenger trains built by Hitachi

The British Rail Class 395 Javelin is a dual-voltage electric multiple unit (EMU) passenger train built by Hitachi Rail as part of the Hitachi A-train AT300 family for high-speed commuter services on High Speed 1 and elsewhere on the South Eastern franchise. The whole fleet is operated by Southeastern.

<span class="mw-page-title-main">South Eastern franchise</span>

The South Eastern franchise, also known as the Integrated Kent franchise, is a railway franchise for the provision of passenger services between London and Kent in South East England.

<span class="mw-page-title-main">Thameslink, Southern and Great Northern franchise</span> British railway management franchise

Thameslink, Southern and Great Northern (TSGN) is a management contract for the provision of passenger services on the Thameslink and Great Northern routes to Bedford, Luton, Peterborough, King's Lynn, Cambridge, London King's Cross, London Moorgate, Sutton, Wimbledon and Brighton, as well as the whole Southern network and the jointly operated First Capital Connect Southeastern services, which were added to the franchise on 25 July 2015, with the Southern and Gatwick Express brands retained.

<span class="mw-page-title-main">Govia Thameslink Railway</span> British train operating company

Govia Thameslink Railway (GTR) is a train operating company that operates the TSGN rail franchise in England. Within the franchise, GTR runs trains under the sub-brands Thameslink, Great Northern, Southern and Gatwick Express. GTR is a subsidiary of Govia, which is itself a joint venture between the British Go-Ahead Group (65%) and French company Keolis (35%).

<span class="mw-page-title-main">British Rail Class 717</span> Trains on services into Moorgate, London

The British Rail Class 717 Desiro City is an electric multiple unit passenger train built by Siemens Mobility, currently operated by Govia Thameslink Railway on its Great Northern Hertford Loop and Welwyn stopping routes. Built to replace Class 313 trains on services into Moorgate, a total of 25 six-car units began entering regular service from March 2019. The units are stylistically similar to the Class 700s and the Class 707s

<span class="mw-page-title-main">Southeastern (train operating company)</span> British train operator owned by the Department for Transport

SE Trains Limited, trading as Southeastern, is a train operator, owned by DfT OLR Holdings for the Department for Transport, that took over operating the South Eastern franchise in South East England from privately owned London & South Eastern Railway on 17 October 2021.

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Commons-logo.svg Media related to Southeastern (train operating company) at Wikimedia Commons

Preceded by Operator of Integrated Kent franchise
2006 – 2021
Succeeded by
Incumbent
New creation